Human Resources Customer Service

Ayo Griffin

310-***-**** **** OVERLAND AVE APT 11 *****@******.***

PROFESSIONAL SUMMARY

I am an outgoing, self-motivated human resources professional with diverse experience in customer service, peer support response, California employment laws, employee lifecycle, business information systems, and team management. I am pursuing an opportunity to develop my leadership and career in alignment with an organization’s growth in a Human Resources-oriented, people operations, DE&I capacity. I strive to contribute my positive drive to a productive work community and help propel the company’s success. EXPERIENCE

CORPORATE OFFICE SERVICES COORDINATOR

NBCUniversal Universal City, CA November 2022 – December 2023

• Temp Contractor position acting as concierge to all our internal & external people supporting HR administration in all client-facing communications for both corporate and production clientele.

• Developed and executed interior consultations for warehouse MAC Team supporting BU "moves, adds, change" services. Collaborating with CAFM department on space planning, personnel placement & facility data.

• Support key internal HR processes, work tools, and documentation using project tracking tools such as MS Office.

• Managing data entry and provisioning the knowledge base responsible for operational reporting and functionality through Airtable system.

• Primary project overseer for all artwork installations, including scheduling researching, ordering, and arranging. HEAD OF WEST REGIONAL RECRUITING USA

Lyca Mobile Group Los Angeles, CA September 2022 – November 2022

• Temp-to-Perm Contractor position acting as primary knowledge base for compliance, recruitment, requisitions, and pre-hire onboarding workflows and all other TA related functions of the business.

• Managed both our HRIS and ATS. Execute and manage all job postings in ATS and external job sites. Help to identify gaps and opportunities to streamline the company’s ability to scale KPI’s impacting the candidate new hire journey.

• Directly reporting to executive leadership to improve legacy processes and identify opportunities for streamlining and automation. Oversaw entire hiring and onboarding processes.

• Facilitated an unprecedented mass hiring aimed at aggressively expanding the scope of the company. Managed a high-volume nationwide expansion campaign tasked with recruiting and onboarding over 400 new positions in under 30 days, mostly focusing on sales, marketing, and branding teams. Creatively found methods that engaged technology more efficiently such as utilizing social media, alternative freeware and VOIP to contact international candidates in our talent pool, ultimately working to streamline the Applicant Tracking System.

• Added value to the Talent Acquisition strategy by reducing employee turnover through recruiting with highly detailed job descriptions, structured interview questions, and using ethical hiring practices.

• Stayed abreast to job market trends and resources through benchmarking to provide strategic HR support to Lyca Mobile Group’s Sales and Branding Teams through comprehensive talent acquisition best practices. Our goal was to achieve a stronger appeal with the emerging diverse workforce. SENIOR HUMAN RESOURCES ADMINISTRATOR

The Yucaipa Companies West Hollywood, CA April 2022 – September 2022

• Temp Contractor position assisting Accounting and Legal Department Executives with general administrative responsibilities for a private equity firm that has completed mergers and acquisitions valued at more than $40 billion involved in franchise sports, film entertainment, and retail chains.

• Operating in multiple capacities as Lead HR Administrator, and database integrity manager. Promoted to the Talent Acquisitions Manager where I was tasked with replacing key entry-level associate positions within the Accounting Department.

• Acting as subject matter expert relating to compliance, job postings, requisitions, and pre-hire onboarding workflows and all other Talent Acquisition related functions of the business.

• Initiated the onboarding processing handling all new hire paperwork and scheduling training/orientations. Strategic daily prioritization to help meet shifting needs of the team. Oversaw the duties as Senior Payroll Master for 50 employees, facilitating ADP Workforce Now validation tables for processing LOA/PTO/VAC/SICK hours, benchmarking for business partner decision-making, enhancing time keeping practices for multiple locations. HUMAN RESOURCES ADMINISTRATOR

Big 5 Sporting Goods Corporation El Segundo, CA November 2021 – March 2022

• Temp Contractor position involving heavy data-entry and maintenance of HRIS system files utilizing ADP, Oracle JDE, and Kronos software at corporate headquarters. Exemplified flexibility/adaptability to work successfully in a team environment, handling 500 stores and 10,000 staff employees, state and regional managers nationwide.

• Promoted to HR Assistant Manager in charge of analytically investigated incident reports requiring confidentiality and professionalism handling sensitive employee-related matters.

• Conducted I-9’s employment verifications, background checks, onboarding paperwork, ensuring accuracy in fast- paced department.

FRONT OFFICE MANAGER

Snoot Entertainment Culver City, CA January 2018 – October 2021

• Coordinating and supervising college internship program; overseeing applicants, onboarding/exiting, tasking, and scheduling.

• Managed office and studio operations while building effective working relationships, facilitating front phone lines, synchronizing executive calendars, coordination of ordering/shipping/receiving office supplies and equipment, simultaneously responding to general inquires with an impeccable integrity in handling confidential information with maturity and high discretion.

PRODUCTION EXECUTIVE ASSISTANT

Snoot Entertainment Culver City, CA January 2018 – October 2021

• Provided administrative support to executive producers and production staff in talent casting sessions, film screenings, studio filming, post-production, booking reservations; coordinating communications through multiple time-zones, organizing domestic and international travel arrangements, and facilitating Outlook/iCal scheduling for all productions to meet fast-changing demands.

• Developed my familiarity of studio and agency culture, while observing and learning from some of the top executive producers, creative leaders, and management reps in the film industry. RESEARCH & DEVELOPMENT COORDINATOR

Snoot Entertainment Culver City, CA January 2016 – December 2017

• Began as an intern, catalogued, and managed database responsible for tracking creative development projects, demonstrating elite skills of organization and efficiency assisting the Director of R&D building complex excel reports compiling intellectual creative property portfolios

• Drafted summary synopses covering submissions for review by executive producers for potential acquisitions. EDUCATION

• 2022 Pepperdine University Graziadio Business School, CA, Master of Science, Human Resources Management

• 2021 California State University Northridge, CA, Bachelor of Arts, Psychology and Human Resources Management SKILLS

• Excellent time management, task prioritization, & organization Proficient in Microsoft Office Suite; typing 50 wpm

• Strong competency in cultural diversity, inclusivity, equity Knowledge in ADP, JDE-Oracle, Kronos, QuickBooks

• High emotional and cultural intelligence with employee relations Outstanding written and interpersonal communicator

• Familiarity with compensation, compliance, benefits & payroll Time management, task prioritization, and organization ACTIVITIES

• Volunteer with L.A. Works (2017-Present)

• Volunteer with The Boys & Girls Clubs of America

• Member with the American Psychology Association

• Member with Society for Human Resources Management (SHRM)

• HR Consulting Specialist for Ronald McDonald House Charities-LA

• HR Consulting Specialist for Fallen Officers’ Foundation of SCC

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