Administrative Assistant Customer Service

Franchesca L. Lucero

Dallas, TX 785-***-**** ************@*****.***

linkedin.com/in/franchesca-lucero-2ba734146

PROFESSIONAL SUMMARY

Enthusiastic, positive, dedicated, and dependable Administrative Assistant and Receptionist possessing 25+ years of business experience. Strong written and verbal communication skills. A strong reputation for providing excellent customer service. Capable of working within a team or as an independent contributor, while maintaining the ability to work efficiently, and prioritize workload.

WORK HISTORY

Valet/Package Handler/Concierge August 28, 2023-Current Employer First Service Residential PrestonTower Condominiums

●Parked and retrieved cars for residents

●Scanned packages in and out

●Covered the Front Desk Concierge when needed

Property Management Document Intake Team January 23-February 23

CBRE-Overland Park, KS

●Trained to funnel documents into the proper channels for the Lease Administration Team

●Answered calls into the Property Management Team Landlord line, documenting all pertinent information to send in a follow-up ticket

Administrative Assistant August 2022-December 2022

Regional Adjustment Bureau, AKA RAB – Addison, TX

●Answered calls and transferred to proper team

●Greeted applicants and visitors into the company

●Entered all New Business into the system with accuracy and speed

●Went to the Post Office and Bank for company business

●Sorted and opened mail, making sure to have an accurate count of checks received

●Keyed in updated information in letter format to update clients of their account status

●Ordered supplies for the company on a monthly basis

Receptionist/Business License Representative/HR Assistant July 2019-June 2022

National General Insurance – Farmer’s Branch, TX

●Greeted all visitors and applicants, noting time and arrival into proper log and provided a badge if required

●Applied for, received and distributed business licenses for free standing Business Units throughout the United States

●Received, documented, and secured former Associate company cars for the Fleet Car Team

●Gathered supporting documentation for New Hires, ensuring they were all eligible to work legally in the United States

●Prepared New Hire Orientation meetings by compiling meeting documents, welcome gifts and room setup

Office Assistant May 2015 – July 2019

University of Texas, Dallas in Richardson, TX

●Answered calls into the Residence Halls regarding housing payments, and other issues pertaining to their student

Office Assistant University of Texas, Dallas, continued

●Conducted tours of a residence hall for potential students and parents, answering their questions about meal plans, tuition, classes etc.

●Walked facilities throughout the residence halls on a weekly basis to ensure cleanliness, and Basic Operational Standards were meeting UTDs requirements

●Coordinated and conducted monthly student birthdays, rent reminder carnivals, as well as annual move in and move out for approximately 3,000.00 students

Processor and Underwriter June 2014 – March 2015

Crest and Student Loan Consolidation, Addison, TX

I worked for 2 different companies during that time frame, but unfortunately, they each folded.

●Verified, audited and prepared documents to consolidate clients’ student loans into a single manageable, and lower monthly payment

●Scanned, uploaded, and requested documents from clients to various entities to aid in that process

●Advised clients on various Department of Education programs they could avail themselves to

Mail, Analysis, Research and Compliance Team February 2010-November 2013

Fannie Mae Mortgage, Addison, TX

●Coded, researched and scanned various types of documents, such as tax bills, code violations and utility bills to various business unites within Fannie Mae for handling.

●Authored letters that became templates used to various document requests

●Contacted billing entities to verify property ownership and address at time of bill, saving on average $2,000.00 monthly

●Completed data entry and audited electronic loans files to ensure accuracy for the Underwriting Team. Consistently recognized for maintaining a high degree of accuracy

Administrative Support III Via Apple One Staffing May 2009-November 2009

Capital One Bank, Coppel and Plano, TX

Administrative Assistant, Human Resources March 1986 – November 2008

Payless Shoe Source Corporate Office, Topeka, KS

●Supported over 30 Directors, and District Managers

●Resolved employee relations issues for approximately 625 Payless stores with a high degree of confidentiality

●Reporting on a daily, weekly, monthly, quarterly, and annual basis. Examples includes tracking of pay increases, merit reviews, social security audit and I-9 verification.

●Tracked and informed District Managers and Store managers of potential new hires drug screening results

Awards

Payless International Leadership Award for Outstanding Contribution to the Company, Specifically for Outstanding Teamwork and Collaboration. 50 individuals received the award that year.

Community Service

Volunteer with North Texas Gay and Lesbian Youth Alliance

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