Customer Service High School

*************@*****.*** 385-***-****

JL

OBJECTIVE

I am a friendly, bilingual

customer service

representative with many

years of experience working in

the industry. Detail-oriented

professional with a positive

attitude and excellent verbal

and written communication

skills. I have extensive

knowledge and experience in

a variety of customer service

software. An energetic team

player wising to continue my

career ensuring customer

satisfaction.

SKILLS

o Microsoft applications

proficiency

o Team building

o Team management

o Problem resolution

o Customer service

o I speak English and

Spanish

o Organization

o listening

JOHSIBEL LEAL

14923 S TUMBLE ROCK WAY, HERRIMAN, UT 84096

EXPERIENCE

CUSTOMER SERVICE • KNS INTERNATIONAL • 2021, OCT – PRESENT

• Responded to 100 + emails a day: solving any

issues, assisting clients with any questions,

processing refunds, and offering personalized

responses

• Worked on team projects for new products and

services available to clients

• Assisted customers with inquiries, issues, and

concerns by providing relevant information in

English and Spanish

• Handled customer complaints with empathy

and composure.

• Answered calls, responded to emails

EDUCATION

HIGH SCHOOL DIPLOMA • GRANGER HIGH SCHOOL

Contact this candidate