Software Development Data Management

VAMSHI KRISHNA

Phone: 469-***-****

Email: *************.*****@*****.***

LinkedIn: https://www.linkedin.com/in/vamshikrishna19/

Over 4 years of experience in Salesforce.com CRM Platform and Apex Technologies including Administration, Configuration, Implementation, Development, Support experience, Classic to lightning migration and lightning component development.

Experience in Administration, Configuration, and Implementation of Salesforce CRM and Salesforce SFA applications based on Apex Language and Force.com Platform.

Experienced in Omni channel, case management, creation of cases via Email-to-case, web-to-case, live-agent-chat, chatter, knowledge on Articles.

Experience in SFDC development using Apex classes and Triggers, VisualForce, S-Controls, Force.com IDE, SOQL, SOSL.

Extensive experience of Governor limits. Experienced in optimization, and Support of salesforce CRM based on Apex Language and leveraging Force.com platform. Having

Hands on experience in building apex trigger, apex classes batch apex, scheduled apex, future methods and queue able interface.

Qualified experience in configuration identification. data management, subversion concepts, java application deployment, release management, deployment automation.

Familiar with Agile software development methodology and Scrum software development process.

Experience in SFDC Development in implementing OOTB Capabilities, Apex classes, Triggers, VisualForce, Force.com IDE, SOQL and SOSL.

Developed dynamic web apps for mobile and desktop devices by using Aura Framework in Lightning.

Expertise in SFDC Development using Lightning Application, Apex Language, VisualForce Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Workflows.

experience in salesforce administration duties, such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items.

Excellent skills in relationship management with clients and effective in guiding the team during the project development life cycle and delivering the product within timeline, cost and quality.

Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing, Deployment and Maintenance.

Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud.

Expertise in Functional and Service Cloud Console.

Experience in Force.com sites development using Visualforce, jQuery, custom labels, AJAX toolkit and CSS.

Experience in working with databases such as Oracle, MySQL, and DB2 and have sound knowledge in creating Tables, Views and writing DDL, DML SQL and SOQL queries.

Good Experience on Salesforce Lightning, Lightning components and Lightning Web components.

Force.com Platform (Apex, VisualForce, SOQL, Unit Testing)

Extensive Experience working in implementation of Case Management in Service Cloud Console.

Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities

Well versed in cloud computing and on-premises infrastructure integration for Salesforce.com using Force.com platform, Batch Apex, Web Services with third party applications

Experience in Integrating Apex change Applications with Salesforce, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments.

Maintained the functional areas of Data management, Sales forecasting, Contacts, Leads, Campaigns, Dashboards and Reports.

Worked on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform

Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.

Worked in implementing salesforce security SSO and SAML to enable login to multiple applications simultaneously.

Experienced in implementation using Apex Language, Classes, Controllers &Triggers, Web Services, VisualForce Pages, Components, Tabs, Custom Objects, Reports, Analytic Snapshots and Dashboards.

In depth knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management.

Experience in Creating Workflows and Validation rules and sharing & security rules in Sales Cloud.

Worked extensively on OmniStudio(Vlocity) tools like Dataraptors, OmniScripts, Integration procedure and Flexcard.

Implemented custom Dataraptors for data transformation between Velocity Cards and other components. TECHNICAL KNOWLEDGE

Salesforce Technologies

Apex, Visual-force, SOQL, Lightning SOSL, Apex Triggers, Apex Controllers, Bulk triggers, Salesforce.com, Workflows and Approvals, AppExchange, Email Templates, Wave Analytics, Formulas, Validation Rules, Eclipse, Apex Data Loader, SVN, Jenkins, Force.com IDE, Web Services Salesforce Tools Apex Data Loader, ETL, Data Extraction, Force.com Apex Explorer, Force.com Migration Toll and Eclipse IDE PLUG-IN, FORCE.COM Explorer, GIT, Jenkins.

Programming Languages C, Java, C#, C++, PL/SQL

Web Technologies JavaScript, PHP, Angular JS, XML, HTML, XHTML, XSL, CSS, AJAX, ASP. Operating Systems Windows Family, MS-DOS, Unix, Solaris Databases SQL, SOQL, SOSL.

Custom Integration and Management

Tools

Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Contact Management, Email Services, Security Controls, AppExchange Package & Custom Application and Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, GIT, Salesforce DX

CERTIFICATIONS:

● Salesforce Certified Administrator (ADM 201)

● Salesforce Certified Platform Developer I

● Salesforce Certified Platform Developer II

EDUCATION:

● Master of Science in Business Analytics from Trine University, Detroit, MI. (2024) Coursework: Python, Statistics, Data Mining, Data Warehousing, Financial Modelling, Project Management, Web Analytics, Data Analytics, Business Analytics Capstone.

● Bachelor of Commerce in Computers from Siddhartha Degree College, INDIA. (2020) PROFESSIONAL EXPERIENCE:

Client: Experian, Remote MAY 2023 – PRESENT

Salesforce Developer

Responsibilities:

● Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.

● Extensive use of JavaScript/J-query to perform client-side validations on visualforce pages and to improve the performance of the User interface.

● Leverage future methods, bulkification techniques to develop apex cod within governor limits.

● Developed the service layer Restful web services using Spring for various service tasks including email application attachment service and transfer of data across different applications.

● Experience in data migration from excel using data loader, data import wizard, SFDC data Export, mass delete.

● Experienced Salesforce health cloud data model. Creating roles for care team members.

● Created custom objects, custom Fields, Validation Rules, and formula fields.

● Created Visualforce pages, Apex Triggers, Apex Classes, Test Methods and Workflows.

● Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features

● Developed SOQL query to pull data from salesforce.com instance to Right90 application. The process is set to run by default every 20 min and pulls information that has changed since the last successful sync run.

● Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).

● Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

● Deploy using Force.com IDE tool, ANT for sandbox to production environments.

● Involved in Developed integrations to integrate data from Salesforce.com using SFDC APIs.

● Build LWC Components for Migrating VF pages using Life-Cycle Hooks.

● Created Page Layouts to organize fields, custom links, related lists, and other components on record pages.

● Efficient in monitoring Apex asynchronous processing with working with large volumes data.

● Implemented Salesforce Lightning Components for a small set of users for customizing reports and dashboards.

● Worked on Lightning components by using the Aura framework.

● Implemented various advanced fields like Pick list Fields, Master-Detail Fields, Custom Formula Fields, and defined Field Dependencies for custom pick list fields.

● Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.

● Created and used Email templates in HTML and Visual force.

● Created Reports, Dashboards, Queues, Public Groups. Experience of Interfaces,

● Used Data Loader to import or export data from Salesforce.com objects using CSV files.

● Worked on Omni channel, implemented Live agent chat, Email-to-case, Web-to-case and designing of Service console UI.

● Worked on Aura components.

● Implemented LWC components for the client requirements. Client: AlmaMate Info Tech, India. DEC 2021 – NOV 2022 Salesforce Developer (Sales, Service, Community Cloud and CPQ) Responsibilities:

● In charge of the complete salesforce development activities for the entire organization after the initial package deployed by Salesforce.com.

● Design the security and sharing model for the application by creating roles, profiles, sharing rules, public groups, apex managed sharing

● Responsible for Coding using JSP, Java Servlets, spring MVC and XML.

● Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

● worked with various app Exchange packages as necessary.

● Develop Apex trigger, apex classes, batch apex and schedule apex to automate the business processes.\

● Use lightning framework to roll-out mobile apps for users to work on a personal registry.

● Involved in developing visual force pages, triggers and apex classes based on the requirements.

● Create page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

● develop visualforce pages from scratch to customize the user interface using various controllers

● Implement pick lists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.

● Developed Apex Triggers, Apex classes and test methods using Sync/async methods

● Designed, developed, and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

● Experience in developing .Net based Web Applications and Client/Server Applications using .Net framework.

● Implemented Data Loader to load data from Marketing Cloud to Service Cloud. Helped in developing strategy and roadmaps for email Marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.

● Hands on experience in Administration setup like managing Users, Security Controls and Data Management on sales cloud.

● Mapped personal and professional caregiver networks with salesforce health cloud

● Assist with walk-throughs and usability testing. Update UI per changing needs and requirements.

● Designed and coded dozens of portal pricing analytics RFCs and OData services in which Global Sales Team utilizes to make competitive pricing decisions.

● Designed, and developed the Custom objects, validation rules, Page layouts, Custom tabs, components, Visual Force Pages to suit the needs of the application.

● Refactoring of code to fix the existing issues in the sequence of operations in real-time.

● Work closely with users to understand the issues and fix them. Client: KFin Technologies, Hyderabad, India. JAN 2021 –NOV 2021 Salesforce Developer (Sales and Service Cloud)

Responsibilities:

● Good experience in Creating Lightning Web Components (LWC) design and implementation and Converting Lightning Components to Lightning Web Components (LWC).

● Created multiple Lightning Web Components (LWC), added CSS and Design Parameters that makes the components look and feel better.

● Worked on SFDC implementation related to Service Cloud

● Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers and Asynchronous Apex.

● Designed, developed, and deployed Apex Classes, Triggers, and packages for various functional needs in the application.

● Worked admin tasks to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

● Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.

● Deployed changes from dev to other sandboxes using Changesets and Bamboo.

● Deployed changes using the filters to meet the certain criteria using Bamboo.

● Designed and implemented the reusable data table LWC component which take Object Type, Columns, data as input and gives the output in the data table. And this is plug and play component.

● Designed and implemented the LWC components to the communities to display the details in the card format for user selection.

● Design the security and sharing model for the application by creating roles, profiles, sharing rules, public groups,apex managed sharing etc.

● Created a Custom Content Layout for Salesforce Communities using Lightning Web Component (LWC).

● Implemented service cloud capabilities like case management for agents to work on cases and meet SLA requirements.

● Worked admin tasks to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

● Experienced in designing, developing and data modeling of the application and ensured that they are within the Salesforce governor limits.

● migrate the org from classic to lightning experience.

● Defined objects and Field Level Security for different profiles.

● Developed and configured various Reports and Report Folders for different user profiles based on the organization initiatives. Customer Dynamics, Hyderabad, India. SEP 2019 – DEC 2020 Salesforce Developer/ Administrator (Sales and Service Cloud) Responsibilities:

● Web to Case and Email to Case Management

● Led efforts for development, customization and integrations for entire application

● Design and developed Call Script developed entirely in Visual Flow

● Involved in Salesforce.com Application Setup activities and customization to match the functional needs of the organization.

● Implemented the requirements on Salesforce.com platform using APEX and VisualForce.

● Worked with various salesforce.com objects like Leads, Accounts, Contacts, Opportunities etc.

● Implemented Application Security

● Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.

● Developed Apex Classes, Triggers, and Controller Classes for various functional needs in the application.

● Developed integrations using SOAP Web Services.

● Developed email Services for inbound email processing.

● Developed Visual Force Pages for Wizard Style Screens

● Developed and deployed workflows and approval processes for opportunities and products/assets management.

● Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

● Configured the Analytic Snapshots to load the data on regular basis for the sales performance and lead generation statistics.

● Created and used Email templates in HTML and Visual Force.

● Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

● Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.

● Used the sandbox for testing and migrated the code to the deployment instance after testing.

● Interacted with the Salesforce.com premium tech support team on a regular basis.

● Internal Community setup and Customization

● Contributed to successfully implementing and optimizing Service Cloud, Omnistudio(Vlocity) and Experience Cloud projects, consistently applying best practices for scalable and efficient solutions.

● Led the migration of automation tools like Workflows and Process Builders to Lightning Flows, resulting in significant performance improvements and streamlined business processes.

● Implemented the transition from Visualforce pages, Aura Components to Lightning Web Components (LWC) to enhance the user interface, providing a more modern and responsive experience.

● Implemented Apex Triggers design patterns, such as the Handler pattern, to enhance code modularity and maintainability

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