Customer Service Pembroke Pines
Resume:
Maria Montopoli
Avon Park, FL *****
*.**********@*****.***
Experienced and dedicated customer service professional with over 10 years of expertise in delivering exceptional service. Highly people-oriented, personable, and friendly, with a strong attention to detail and a consistently positive attitude. Proven ability to build rapport with customers, resolve issues efficiently, and enhance customer satisfaction. Seeking the position of Customer Service Associate to leverage my skills in providing outstanding support and fostering customer loyalty. Willing to relocate to: Avon Park, FL
Authorized to work in the US for any employer
Work Experience
Teacher
AppleTop learning center - Avon Park, FL
April 2022 to April 2023
Receptionist
Carol J Caputo: Independent Real Estate Agent - Pembroke Pines, FL January 2010 to July 2019
Customer Service
Owner: Carol J Caputo
Customer Service Specialist
Petco - Pembroke Pines, FL
February 2016 to March 2018
Customer service
Store Manager: Brian Knott
(954) 579 – 2233
Line Cook
Village Tavern - Pembroke Pines, FL
Cooked culinary dishes,
Set up and tared down work stations
Prep Food
Customer service
Education
High school diploma
Living Heritage Academy - Lewisville, TX
July 1997 to May 2001
Skills
• Customer service skills (10+ years)
• Communication skills
• Conflict resolution
• Multitasking
• Time management
• Windows
• Typing
• Live chat
• Computer skills
• Organizational skills
• Culinary Experience
• Teaching
• Cash register (5 years)
• Cash handling (5 years)
• Sales (10+ years)
Assessments
Attention to detail — Proficient
May 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cooking skills: Basic food preparation — Proficient June 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer focus & orientation — Proficient
April 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
April 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
June 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Completed
April 2023
Using basic scheduling and organizational skills in an office setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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