Customer Service Entry Level

DONALD RUSSELL

Customer Service

*** * *** **, ******, 46952, USA

765-***-**** *******@*****.***

PROFILE

I am a highly motivated and detail oriented individual with a strong work ethic and a willingness to learn. Skilled in customer service, interpersonal communication, and data analysis. Seeking to leverage my skills and experience in a customer service specialist role. Proven ability to work effectively under pressure. Adept at adapting to new environments and learning quickly. I am eager to take on entry level responsibilities and quickly learn the ropes. I am confident that my skills and abilities would be a valuable asset to your team

EMPLOYMENT HISTORY

Sales Tax Consultant, Olivier & Associates LLC 2003 — 2005 New York City

At Olivier & Associates I worked as a Sales and Use tax research consultant. I was responsible for assisting with a sales and use tax audit at Mastercard. I researched invoices that were under question and looked up tax laws to defend purchases made.

I also created and designed a website for the company. I learned how to market the website online and brought in clients and revenue to the company.

Customer Service Rep., US West 1992 — 2002

Denver

I started my career at US West as a telemarketer. I worked as a Spanish Telemarketer using my Spanish I learned on my mission and later became a Customer Representative where I assisted customers with their billing questions. I also worked for the Fleet Services department where I assisted US West drivers with their truck repairs. I was responsible for tracking repairs on each vehicle and issuing purchase orders for each one. Full time Missionary, The Church Of Jesus Christ of Latter-Day Saints Jul 2021 — Aug 2023 As a full-time Missionary at The Church Of Jesus Christ of Latter-Day Saints, I dedicated two years to serving and teaching others about the principles of our faith. During this time, I engaged in community outreach and service activities to support and uplift individuals and families. Additionally, I taught and shared religious messages, participated in gospel discussions, and provided support and assistance to those in need, offering guidance and comfort. Furthermore, I actively participated in leadership and organizational roles, contributing to the overall mission of the church.

EDUCATION

Indiana University

Ricks College

Rexburg

SKILLS

customer service data analysis

LANGUAGES

Spanish Highly proficient

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