Support Technician Technical
Resume:
William Bacon
Amarillo, TX *9110
*******@*****.***
Objective
To obtain a position as a computer technologist specializing in database, website or network management, or computer security.
Education
West Texas A&M University Canyon, TX
MBA in Computer & Information Systems, GPA 3.22/4.0. May 2014
Qualifications
Certifications
Novell Certified NetWare Administrator for NetWare
CompTIA A+ Certified Service Professional; ID# COMP001003563499
Microsoft Certified Professional; ID# 6082939
Experience
XCEL Energy Inc. Amarillo, Texas
Deskside / Refresh Tech May 2022 to May 2024
Refreshed laptop and desktop computers and mobile data terminals - set up and deployed computers as old computers' warranties expired
Deployed peripherals as needed
Troubleshot computers still under warranty and repaired as necessary
Troubleshot software problems
CDR Maguire / SNI Companies Amarillo, Texas
Desktop Support Technician October 2021 to April 2022
Provided technical support to end users for technology related issues
Maintained wireless network and troubleshoot connectivity issues as needed
Supported laptops, tablets, and printers
Employed by SNI Companies, contracted with CDR Maguire
AIG Amarillo, Texas
General Field Support Technician July 2019 to September 2021
Provided first level technical support to end users for technology related issues, both deskside and remotely
Ensured proper documentation for each interaction and escalated when necessary
Resolved all issues using company knowledge base, assistance to and from other company technicians, and internet searches
Escalated issues to appropriate parties as necessary
Supported laptops, desktops, and printers
Installed new software and hardware upgraded or repaired computers as necessary, including imaging and installation of software needed by users, and transferring files from old to new computer systems when needed
Mentored and trained new technicians
Employed by Apolent, subcontracted to NTT Data, who contracted with AIG
MRL Amarillo, Texas
Computer Technician May 1995 to September 2018
Recommended computer and peripheral upgrades
Installed new software and hardware upgraded components in computers
Supported laptops, desktops, printers and other IT office equipment
Maintained website www.mrlnet.com
Trained new employees to use current software, including MS Windows 3.1 Windows 10
Entered receiving information for inventory
Created specialty forms and worksheets in Microsoft Word, Microsoft Excel, WordPerfect, and Corel Quattro Pro
Created and maintained receiving database and personnel database
Upgraded receiving inventory database from DOS version of Clipper to Microsoft Access 97, then to Access 2000 2003
Upgraded network from ArcNet to EtherNet 10Base2, then to EtherNet 100BaseTX
Upgraded computers from 80286 to 80386 from 80386 to 80486 from 80486 to Pentium
Upgraded operating system from MS DOS 3.1 Windows 3.1 to Windows 95, 98, 98SE, 2000, XP, 7, 10
Installed and troubleshot computer components and peripherals and software
Rebuilt and maintained security server computer maintained security software on all networked computers
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