Customer Service Quality Assurance

Michelle Austin

Springfield, MA *****

**************@*****.***

+1-413-***-****

Work Experience

*** ********* **********

Springfield Emergency Communications - Springfield, MA

September 2022 to Present

USPS Mail Handler

United States Postal Service - Springfield, MA

April 2012 to September 2022

Education

High school diploma

West Springfield High School - West Springfield, MA

August 2006 to August 2010

Skills

• Typing

• Multi-line Phone Systems

• Data Entry

• Telecommunication

• Medical Records

• CAD

• Crisis Intervention

• Security

• Microsoft Excel

• Administrative Experience

• Law Enforcement

• Quality Assurance

• Customer Service

• Communication Skills

• Computer Operation

• Customer service

• Quality assurance

• Medical terminology

• Telemarketing

• Computer skills

Certifications and Licenses

Contact this candidate