Admin

SKILLS

EXPERIENCE

Ashley Jones

615-***-**** ********.**@*****.*** Hermitage, TN 37076

Dynamic entrepreneur and administrative expert from Beloved Spirit LLC and DreamTravel Co, adept in business management and customer relations. Proven track record in boosting customer loyalty and streamlining operations, leveraging adaptability to thrive in fast-paced environments. Skilled in quality assurance and relationship building, with a keen eye for market trends.

• Business Management • Labor Relations

• Regulatory Compliance • Relationship Building

• Partnership Development • Customer Relations

• Sales Management • Adaptability and Flexibility

• Customer Service • Quality Assurance

OWNER

Beloved Spirit LLC

Hermitage, TN

June 2021 - Present

• Developed and implemented strategies to increase customer satisfaction and loyalty.

• Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.

• Monitored industry trends to identify opportunities for improvement.

• Drafted a business plan that outlined company goals and objectives.

• Researched market to identify and capitalize on opportunities. ADMINISTRATIVE ASSISTANT

DreamTravel Co

Nashville, TN

October 2020 - Present

• Maintained les and ling, keeping sensitive information con dential. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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Provided administrative support to management sta f, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.

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• Compiled and entered data into various databases to ensure accuracy and completeness.

• Maintained database of client contact information with accuracy and attention to detail.

• Monitored daily operations in order to ensure e cient work ow processes were being followed.

• Used Microsoft O ce Suite to create and revise documents and presentations.

• Screened incoming telephone calls, routing to appropriate personnel.

• Built and maintained relationships with vendors and other external contacts.

• Coordinated travel arrangements for employees and clients as needed.

• Maintained scheduling and event calendars.

• Arranged conference, meeting and travel reservations for o ce personnel. EDUCATION

REFERENCES

TECHNICAL SUPPORT REPRESENTATIVE

Asurion

Nashville, TN

October 2015 - October 2017

• Troubleshot issues on device-speci c problems, network performance, and internet connectivity. Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.

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• Identi ed and solved technical issues with variety of diagnostic tools.

• Handled customer complaints and escalated issues according to procedures.

• Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.

• Diagnosed issues through process of elimination by asking probing questions.

• Monitored incoming calls from customers regarding hardware and software issues; provided timely resolutions.

• Maintained accurate records of customer interactions and transactions; updated customer information accordingly.

• Developed in-depth knowledge of products and services; educated users on product features and bene ts. Mcgavock High school, Nashville May 2009

References available upon request

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