Clinical Manager
Resume:
High School Diploma:
Carver High School
Winston Salem
Some College (No Degree):
Forsyth Technical Community
College
Winston-salem, NC
********@***.***
Winston Salem, NC 27105
Skills
Insurance precertification
processes
•
• Multi-line phone proficiency
• Anatomy and physiology terms
• Accurate documentation
• Patient scheduling
Well-trained in Microsoft,
Windows, Carecloud (EMR)
system
•
Customer support and
assistance
•
• HIPAA compliance
• Advanced anatomy knowledge
• ICD-10 coding
• Venipuncture and phlebotomy
• Understands medical procedures
• Medical terminology knowledge
•
• First aid
• Phlebotomy
Education And Training
Detail-oriented and highly organized Referral Coordinator with 26year history of serving patients in a Neurological, Urgent Care, and family medical setting. Technically savvy and expert user of CareCloud (EMR) and Microsoft. I work well under pressure and I can multitask. I love working to help patients and meeting their needs.
Salem Neurological Center - Referral Coordinator/Clinical Manager Winston Salem, NC
05/2013 - Current
Old Town Immediate Care - Clinical Runner
Winston Salem, NC
05/2006 - 05/2013
Ann Barrett
Summary
Experience
Scheduled patients according to availability, urgency and insurance authorization guidelines.
•
• Managed up to 10-15 patient referrals daily through multi-line telephone system.
• Verified documents and associated records to catch and resolve discrepancies. Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
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Answered questions and resolved concerns raised by both patients and specialists.
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Reviewed demographic, clinical and insurance information before sending to referred specialists.
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• Called applicants to set up appointments and explain benefits processes. Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.
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• Rendered telephone advice according to established guidelines and protocols. Collected data to represent symptom onset, presenting problem and medical diagnoses.
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Maintained confidentiality in matters related to patient, family and client facility staff.
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Analyzed discussed symptoms with established protocols to determine patient acuity.
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Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and assimilated patients to unit.
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• Handled delegated tasks.
• Collected, labeled and stored lab samples according to laboratory specifications. Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
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• Enforced infection control and sharps disposal procedures to protect patients, Calvary Medical Transport - Emergency Medical Technician/Training Supervisor
Winston Salem, NC
05/2004 - 05/2006
co-workers and self.
• Documented calls in reports detailing incident type and course of treatment. Operated emergency vehicles with caution to keep patients, public and first responders safe.
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Developed strong rapport with other medical professionals to foster quality and efficient patient care.
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• Assessed emergency situations and prioritized medical care for patients.
• Transported patients from accident scenes to hospitals in emergency vehicles. Delivered emergency care to individuals involved in motor vehicle accidents, falls and minor incidents.
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Trained newly hired EMTs by offering insight into job duties and assessing shift performance.
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Observed and assessed incident scenes upon arrival to determine level of safety for first responders.
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Monitored patients from scene to hospital transfer while conducting in-transit care.
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