Customer Service Retail Sales

PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

SP SHANNON

PROTEAU

***************@*****.*** 281-***-****

Klamath Falls, OR 97603

Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Customer-oriented sales rep. with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Sales floor support Sales

Superb sales professional Sales

and support

Salesmanship skills Meeting and

exceeding sales goals

Sales target setting Sales

minded

Expertise in sales Ability to

make sales

Salesmanship

Customer Service

Customer Assistance

Inventory

Exchange

Policies

Rapport

Sales

Sales and support

Product and service sales

Cash register operation

Cash handling

Customer service

Retail sales

Stocking

Excellent communication skills

Retail Sales Associate Ross Stores Inc. - Klamath 11/2019 - 12/2019 Falls, OR

Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.

Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions. Answered customer questions regarding merchandise and pricing. Greeted customers, helped locate merchandise and suggested suitable options.

SALES REPRESENTATIVE APARTMENT LOCATOR 06/2009 - 04/2019 Umovefree Apartment Locators - Irving, TX

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions Mentored EDUCATION

team members in mastering sales techniques to consistently exceed objectives Kept apprised of emerging trends and provided informative customer service to assist in product selection Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals Sold various products by explaining unique features and educating customers on proper application Negotiated and closed deals with minimal oversight Assisted customers by finding needed ameniities and checking inventory for items at other locations Helped average of 80 customers per day by responding to inquiries and locating products Recommended optimal merchandise based on customer needs and desires.

SALES REPRESENTATIVE APARTMENT LOCARTOR 06/1991 - 05/2006 Findit - Houston, TX

Answered customers' questions and addressed problems and complaints in person and via phone Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest Met with current customers on frequent basis to check on satisfaction and propose new offerings Promoted memorable shopping experiences resulting in increased customer retention and loyalty Introduced customers to new offerings and updated accounts Maintained database of customer and sales information using DMPRO Built trust and rapport with prospective patients to understand treatment needs and determine appropriate level of care Built client base and promoted products to new and existing clients Education and Training James Logan High - Union City

GED Accomplishments Acquired over 576 new customers a year Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed Sales Consistently generated additional revenue through skilled sales techniques.

James Logan High School, Union City, CA

GED:

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