Project Management Facilities

***** **** ***** **, ******, Texas *****

KELI KINCAID, CFM

571-***-**** • *********@*****.***

S UMMARY

Experienced leader with proven track-record of success managing projects, facilities, budgets, and people. Diverse and well-rounded skillset easily transferable to any industry or organization. Demonstrated commitment to ethics, confidentiality, and collaboration across all aspects of organization. B.S. in Technical Management, MBA and MPM

(Master of Project Management).

COMPETENCIES & SKILLS

Facilities Management and Leadership • Critical Systems and Data Rooms Environments • Space Planning • Lease Administration • Adaptability • Flexibility • Vendor Management • Customer Relationship Management • Contract Negotiation • Staff Leadership • Process Improvement • Budget Administration • Project Management

• Tenant Improvement Projects • Strategic & Operational Planning • Customer Service • Mechanical / HVAC Systems • Work Order Systems • Crisis and Disaster Management • Procurement Processes • FM Systems • Microsoft Office • Microsoft Project • AutoCAD • Cost Point • Audit Participation • Earned Value Analysis • Construction Management • Preventative Maintenance Management PROFESSIONAL EXPERIENCE

Pool Industry, Free Lance 2021 – 2024

Manage pool installations, schedules and budgets while maintaining quality control and customer service. Maximus, INC 2002 – 2021

Previously General Dynamics Information Technology, previously Vangent. FACILITIES MANAGER, CENSUS QUESTIONAIRE ASSISTANCE PROGRAM – Dallas, TX 2016 – 2021 Chosen to work on the Census Questionnaire Assistance Program, specializing in Control Account Management, Earned Value Analysis and Project Management representing the Facilities perspective for the 2020 US Census project. Additionally, opened two multi-tenant spaces simultaneously. EAST COAST FACILITIES MANAGER – Falls Church, VA & Dallas, TX 2011 – 2016 Selected to improve operations for corporate headquarters and multiple off-site locations. Managed 5 office buildings and 5 call centers with over 400,000 ft2 and over 3,500 seats. All call centers had large data rooms and strict uptime requirements; well-versed in critical systems and environments. Develop, mentor and train staff of 10. Administer budget of over $2.8 million; approve invoices, analyze variances and project expenses.

• In first 3 months, facilitated move to new office space to support highly sensitive government contract. Communicated with client to ensure clear labeling and placement of office materials. Prepared new space for occupancy, coordinating security, key cards, furniture delivery, and technology installation.

• Created standards for using electronic ticketing system for all requests. Allows accurate tracking of open requisitions and monitoring of aging, improving project completion rates and accuracy.

• Changed service culture to be more responsive to internal and external customers; anticipate needed vendors and approve open purchase orders, yielding quicker resolution of issues and more positive overall work environment.

• Decommissioned 80,000 ft2 corporate headquarters building after 10 years of occupancy. Avoided end- of-lease penalties by conducting thorough cleanout – hauling away 23 truckloads of trash and vacating building less than 2 weeks after last staff person departed.

• Led acquisition and implementation of the Alertus Emergency Notification System Project across 16 geographically diverse locations, with a total budget over $1M. Keli Kincaid – page 2

• Lead effort to implement SharePoint as a repository for all pertinent Facilities documentation to assist with Audit readiness and compliance to changing policy standards.

• Communicated regularly with leadership team on Facilities matters in Headquarters.

• Point of contact for multiple sensitive issues requiring confidentiality and discretion. FACILITIES SPECIALIST – Lawrence, KS and Tampa, FL 2004 – 2011 Relocated to Tampa, FL to open new facility. Implemented corporate policies and procedures throughout building and established processes for safety, security and vendors.

• Interviewed and selected service providers for security, buildings and grounds, maintenance and repair vendors. Negotiated and reviewed contracts and approved all subsequent invoices for payment.

• Readied 99,000 ft2 building for opening in less than 3 months, 50% faster than typical timeframe. Established purchase order process, coordinated with technology staff, led communication with General Contractor, and organized all maintenance and security procedures.

• Ensured timely, correct payment of approximately 15 leases for the call center properties in the company portfolio including Operating Expenses, Common Area Maintenance and utility charges per each individual lease.

• Member of Crisis Management Team (CMT), devising policies for natural disasters, security threats, maintenance issues and overall safety procedures.

• Implemented used of Excel spreadsheet to track building occupancy levels. Compiled report monthly, reducing expenses by illustrating vacancies thereby creating greater efficiencies.

• Championed new shipping process that was adapted corporate-wide. Implemented automated Fedex software, decreasing time to ship packages and creating strong vendor relationship.

• Generated Statements of Work (SOWs) to complete the RFP process to provide detailed vendor instruction.

• Maintained internal customer satisfaction with Facilities department performance, services and responses.

• Managed employee performance and training in the new Tampa facility. FACILITIES BILLING ASSISTANT – Lawrence, KS 2002 – 2004

• Hired to process and follow through on un-reconciled invoices; promoted after proving capable of wide spanning administrative and facilities responsibilities. Expanded responsibilities and competencies quickly to earn promotion to Facilities Specialist. Often assigned to communicate in difficult situations and performance reviews regularly mentioned excellent customer service. EDUCATION, TRAINING & CERTIFICATIONS

International Facility Managers Association

Certified Facilities Manager (CFM), 2017

Keller Graduate School of Management

MASTER OF BUSINESS ADMINISTRATION (MBA) 2012

MASTER OF PROJECT MANAGEMENT (MPM) 2010

TOP SECRET CLEARANCE 2012 – 2016

DeVry University

BS IN TECHNICAL MANAGEMENT, CONCENTRATION IN PROJECT MANAGEMENT 2005

• Graduated Suma cum Laude

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