Change Management Public Health

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LAURITA KAIGLER-CRAWLLE 617-***-**** **************@*****.***

Boston, MA https://www.linkedin.com/in/lauritakaigler PROJECT DIRECTOR

EXECUTIVE DIRECTOR DIRECTOR LEARNING NETWORK QUALITY IMPROVEMENT DIRECTOR Accomplished and innovative public health and health care practitioner with over twenty years of progressive success in change management and data driven improvement strategies for diverse products, partnerships, businesses and operational scalability. Respected leader of highly engaged teams, providing strategic direction in process optimization to ensure growth. AREAS OF EXPERTISE

• Operational Process/Systems/Tools

• Leadership/Mentoring/Team Building

• Programs/Community Outreach Strategy

• Data Analytics/Outcomes Measurement

• Budgeting/P&L/Forecasting

• Human Service/Public Health

• Health Improvement Initiatives

• Financial/Business Reporting

• Education Programs/Partnerships

• Community Engagement Programs

• Technical/Project Management

• Workforce Development/Training

SIGNATURE ACHIEVEMENTS

● Led city and state-wide environmental health coalitions nationally recognized by the US Environmental Protection Agency (EPA) region for achievements in indoor air quality improvement for Boston Public Schools and ABCD Head Start centers. Awarded 4-year HRSA subcontract with MA Department of Public Health (MDPH) to reduce MA hospitalization rates for Black and Latinx youth (2010-2014). Led staff and volunteers, drove collaboration across sectors, increased efficiency in youth development, adult education, and workforce training programs at scale, with stakeholder buy-in and ownership.

● Recognition for strategic impact in human service and noted public health expertise: Consistently optimized productivity, performance with a focus on diversity, equity and inclusion in solution design.

● Highly collaborative and trusted leader: Continuous organizational learning and change management expertise that increases efficiency and project delivery. Experienced coach and consultant engaged for complex culture and systems change projects.

PROFESSIONAL OVERVIEW

PROJECT DIRECTOR, INSTITUTE FOR HEALTHCARE IMPROVEMENT (IHI), BOSTON, MA CURRENT, SINCE NOVEMBER 2022 Responsible for the successful planning and execution of projects related to growing and sustaining the AGE-FRIENDLY HEALTH SYSTEMS movement.

• Leads the project team, faculty, Improvement Advisors, and Sr. Sponsor to deliver the most effective and reliable programs, projects, and services to improve health and health care outcomes worldwide.

• Builds and maintains strong relationships with customers, partners, and faculty; negotiates difficult conversations to a desired end while maintaining trust and respect.

• Mentors and develops staff to reach their highest potential.

• Optimizes work and projects and programs for overall organizational success.

• Actively promote the diversity of IHI's faculty and staff by identifying and developing emerging leaders from projects and programs.

PRACTICE TRANSFORMATION DIRECTOR, MASSACHUSETTS REGION UPSTREAM, USA, INC., BOSTON, MA 2020- 2022 Led regional program team or 6-8 to transform practice goals, optimize resources and deliver quality improvement technical assistance for multiple healthcare agencies. service centers for budgeting, P&L, operations, client satisfaction, safety, policy, procedure compliance.

● Advised on partnership intervention, contractual, work plans budgets, evaluates post intervention performance outcomes.

● Maintained full engagement with partners and community stakeholders to ensure racially equitable healthcare delivery systems.

EXECUTIVE DIRECTOR MASSACHUSETTS REGION/DIRECTOR LEARNING NETWORK, HEALTH LEADS, INC., BOSTON, MA 2017- 2020 Led design, oversight of execution strategy, curriculum design and delivery for first national Breakthrough Series. Formed 8 core partnerships. 2

● Launched a region-based program. Established leadership practices, cross sector partners and peer coaching to ensure team success.

● Created community-based assessment and design projects that engaged residents and stakeholders from 13+ MA cities and towns.

● Led strategic direction, curriculum design and delivery of healthcare improvement curriculum for 22 teams, with outcomes metrics.

● Managed budget and operational plan, hired staff and faculty of national experts to meet learning goals and improve health care delivery systems.

SENIOR CONSULTANT JOHN SNOW INC., BOSTON, MA 2015- 2017 Led strategic planning, technical assistance and webinar facilitation for HRSA National Healthy Start Program Collective Impact peer learning.

SR PROGRAM MANAGER-COMMUNITY RESILIENCE, DIRECTOR PROGRAM DEVELOPMENT/IMPLEMENTATION BOSTON PUBLIC HEALTH COMMISSION (BPHC), OFFICE OF PUBLIC HEALTH PREPAREDNESS (OPHP), BOSTON, MA 2014 - 2016 Managed strategic direction to bolster public health resilience, established cross sector partnerships with city departments, security.

● Led biannual hazard/vulnerability analysis, public health emergency preparedness, capability assessments, collaborated with Chief Resilience Officer to write first resilience plan.

● Ensured diverse stakeholder engagement for OPHP programs with design process in community outreach, partnerships, volunteers.

DIRECTOR, MASSACHUSETTS ASTHMA ACTION PARTNERSHIP (MAAP)/BHHSC HEALTH RESOURCES IN ACTION., BOSTON, MA 2010- 2014 Led execution of strategic goals, cross sector partnerships, gained support for youth plans, led MAAP advancement of Strategic Plan.

● Led environmental health coalition of stakeholders, public health, city officials, community. Led advocacy to reduce inequities.

● Key leader of external contacts, clients, vendors, subcontractors, and corporate initiatives. DIRECTOR, COMMUNITY IMPACT UNITED WAY, MASSACHUSETTS BAY AND MERRIMACK VALLEY (UWMBMV), BOSTON, MA 2006- 2009 Advised on implementing community impact strategy with Increasing Youth Opportunities, managed agency relationships, evaluated grants.

PROGRAM DIRECTOR, BIG BROTHERS OF MASSACHUSETTS BAY., BOSTON, MA 2004- 2006 Managed mentoring program to match children of incarcerated parents in mentoring relationships, increased partnerships 120%.

WORKFORCE DEVELOPMENT PROGRAM MANAGER/MARKETING REP MORGAN MEMORIAL GOODWILL INDUSTRIES, BOSTON, MA 2000- 2004 E DUCATION

Master of Science, Healthcare Organizational Management, CAMBRIDGE COLLEGE SCHOOL OF MANAGEMENT, CAMBRIDGE, MA (2009) Bachelor of Arts, College of Literature, Science, and Arts, UNIVERSITY OF MICHIGAN, ANN ARBOR MICHIGAN P R O F E S S I ONAL MEMBERSHIPS AND T E CHNICAL EXPERIENCE Memberships: INSTITUTE FOR HEALTHCARE IMPROVEMENT (IHI), BREAKTHROUGH SERIES COLLEGE, TRAINED IMPROVEMENT DIRECTOR (4 YR), HARVARD STREET NEIGHBORHOOD HEALTH CENTER, BOARD OF DIRECTORS, MEMBER (5 YRS), AMERICAN PUBLIC HEALTH ASSOCIATION, MEMBER/PRESENTER/PANELIST (10 YRS), THE EMERGING LEADERS PROGRAM, UNIVERSITY OF MASSACHUSETTS Technical: Salesforce, MS Office, Asana, Smartsheet, Google G Suite

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