Customer Service Data Entry
Resume:
Michael Mulvany
Dallas, GA *****
****.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Co-Owner
MDMEngraving - Dallas, GA
July 2019 to Present
Recently opened sister website of Creations By Daisy. Offer crafted engraved items. Specializing in hangers for special events www.mdmengraving.etsy.com. Customer Service Co-owner
Creations by Deisy - Dallas, GA
December 2015 to Present
Customer Service, Shipping, Ensemble hangers. Website www.creationsbydeisy.etsy.com and Amazon Handcrafted.
Customer Service Associate
LHI - Logistics Health Incorporated - Sierra 7 - Dallas, GA August 2020 to June 2021
Work at Home. Take calls to set up Covid-19 tests for patients in California, Indiana, New Jersey, N. Carolina and the City of Jacksonville, Fla.
• Performed data entry for customer information
• Answered general questions
Driver
Uber Partner Drivers - Dallas, GA
February 2018 to March 2020
As a driver for Uber it has been a great experience,a new way to apply my customer service experience face to face. Provide an excellent service average of 4.9 stars on my profile for Uber. 3000 trips for Uber. I am diamond status driver.
Driver
Lyft Inc. - Dallas, GA
February 2018 to March 2020
As a driver for Lyft I have been able to meet a lot of people and able to discover Georgia. It was a great experience new way to apply my customer service experience face to face. Provide an excellent service average of 5.0 stars on my profile for Lyft. Did more than 1200 trips. Customer Care Specialist
Jaipur Living Inc
July 2013 to January 2018
Answering incoming calls from customers and sales representatives, analyzing and rectifying all customer concerns and requests, receiving, processing, and prioritizing all orders. Processing customer payments and posting them to customers' account, and maintaining and updating customer files and orders. Ac, Georgia.
Tier2 Bilingual Escalations Agent
Vesta Corporation - Alpharetta, GA
February 2012 to July 2013
Took calls to receive payments for several cell phone companies such as Boost Mobile, AT&T. I was promoted at 6 months to Tier 2 Escalations. In that post I handled escalations on card payments. Bilingual Order Processing Agent
Express Employment Professionals - Alpharetta, GA
February 2012 to July 2012
Receive incoming calls from Boost mobile customers. Take payments and direct customers to other services. Alpharetta,
IT Tech Support
Honduran Fire Department - Tegucigalpa, Honduras
August 2010 to October 2011
Provided tech support within the organization, maintained, modified, repaired / updated PC hardware and software and infrastructure support. Diagnosed hardware and software problems, trained employees and installed / configured new computers. Honduras, Central America. ITC Regional Tester
Lionbridge Technologies, Inc
July 2005 to October 2011
Preformed and completed tests, generated issue reports for Hewlett Packard Honduran region for Latin- American market.
Honduras, Central America.
IT Tech Support and Sales Assistant
Kitchen Equipment and Representations, Inc. and Food Services, Inc February 2007 to June 2010
Inputted, updated information, edited photos, updated product information; text and product pictures in company's web site: www.equiproportional.com. Maintained, modified, repaired / updated PC hardware and software. Honduras, Central America.
Owner and General Manager
Connect Systems
February 2003 to September 2006
Managed and administered a Cyber Café equipped with 8 PCs, photocopier, scanner and provided many other office services. Honduras, Central America.
Owner and General Manager
Axis Computers - Tegucigalpa, HN
December 1993 to March 2005
Managed and administered a Cyber Café equipped with 8 PCs, photocopier, scanner and provided many other office services.
Owner
Axis Corporation - Tegucigalpa, Honduras
October 1993 to January 1998
Owner and General Manager. Managed and administered a company that was authorized distributor of ETIMISA a Salvadoran company for decals and logos. October 1993 – January 1998. Also sold computer peripheral equipment, maintained, modified, repaired / updated PC hardware and software. Provided graphic design, performed web page design for various clients, created and designed an electronic version of Vascular Plants Catalog of Honduras 2000 CD s. Consulted for the Ministry of Natural Resources. Honduras, Central America.
Education
Associate in Architecture
National Autonomous University of Honduras - Tegucigalpa, HN July 1982 to November 1985
Skills
• 100% Fluent Spanish, Read and Written skills
• I have trained and taught computer basics, Microsoft Office, basic HTML and Internet.
• Complete knowledge of Windows OS.
• Acquired wide knowledge in Hardware repair, upgrading and testing.
• Acquired wide knowledge of Web design and Design Graphics.
• Acquired knowledge in home network setup and configuration.
• Acquired knowledge of MS Office; Excel, Word, PowerPoint, Publisher
• Acquired knowledge of Corel Suit 18; CorelDraw, Photo paint
• Amateur Radio Operator Honduran Callsign HR1-MWM
• Computer Hardware
• Technical Support
• Operating Systems
• Adobe Photoshop
• Graphic Design
• IT Support
• LAN
• Software Testing
• Typing (10+ years)
• Inkscape (2 years)
• AutoCAD
Languages
• Spanish - Expert
Awards
Best Employee of 3rd Quarter
April 2015
Awarded the best employee CSR at Jaipur Living.
Certifications and Licenses
AutoCad 2008
August 2007 to Present
AutoCAD creates any 2D drawing and 3D model or construction that can be drawn by hand. The program also allows the user to group or layer objects, keep objects in a database for future use, and manipulate properties of objects, such as size, shape, and location AutoCAD Civil 3D 1 and 2
November 2009 to Present
Certification for AutoCAD Civil 3D software is a design and documentation solution for civil engineering that supports building information modeling (BIM) workflows. AutoCAD Civil 3D, you can improve project performance, maintain the consistent data, follow standard processes, and respond faster to change.
Assessments
Technical Support: Customer Situations — Completed July 2020
Responding to technical support situations with sensitivity Full results: Completed
Written Communication — Familiar
July 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Familiar
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Basic Computer Skills: PC — Highly Proficient
July 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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