Dental Assistant Customer Accounts
Resume:
Latasha Ballou
Phoenix, AZ *****
**************@*****.***
A dental assistant seeking a secure and challenging environment where I can effectively provide knowledge and skills to achieve the goals of practice. Having a strong healthcare background, in depth knowledge treatment procedures and good communication skills to be put into use as a Dental Assistant.
Work Experience
Lead Dental Assistant
WESTWIND DENTAL - Phoenix, AZ
June 2022 to Present
Assisting Dentist with procedures as well as assisting Hygienist with the periodic charts Sterilization
Preliminary impressions & stone impressions
X-Rays
Calling labs to check on any case that have not been received in for all Crown deliveries as well as denture/ partial cases
Ensuring that all patients are educated in any procedures that will take place and all potential procedures and their process timing.
Dental Assistant Extern
Cute Smiles 4 Kids - Phoenix AZ
March 2022 to June 2022
Supervisor: Denice Cortez - 602-***-****
· Preparation of the dental treatment room
· Produce an alginate impression and a bite registration
· Proficient with 10 key data-input and office equipment operations
· Application of dental liners, bases, and varnishes
· Application of rubber dams, periodontal dressings, temporary restorations, temporary crowns, and bridges
WFH-CSR
Verizon Wireless (WFH) - Remote
December 2021 to June 2022
Provided accurate, valid, and complete information by using the proper methods/tools. Followed communication procedures, guidelines, and policies. Reviewed or made changes to customer accounts.
Researched answers or solutions as needed.
Kept records of customer interactions, processed customer accounts and filed documents. Handled complaints, provided appropriate solutions and alternatives within the time limits, and followed up to ensure resolution.
Met personal/team sales targets and call handling quotas. Education
College in Dental Assisting
UEI College - Phoenix, AZ
June 2021 to March 2022
Skills
• CPR Certified
• Jan 2021
• Jan 2024 AED Certified and Achieved Basic Life Support (BLS) Ability to distinguish the difference between teeth and the various tooth numbering systems Ability to identify dental restorative and specialty instruments; able to distinguish between indirect and direct restorations Arranging and confirming appointments and schedules using Dentrix Demonstrate and educate on proper tooth brushing and flossing techniques Develop professionalism in the dental field and the different roles on a dental team Excellent organizational skills and attention to detail
• Fluoride application Patient education and the goals of preventative dentistry Skilled in mixing dental materials, taking x-rays, and working with dental dams Trained in charting procedure, preparing patients, and calling in prescriptions Understanding of health and oral implications of eating disorders Understanding of instrument transfer, rotary instruments, and four-handed dentistry Proficient in Microsoft Office Suite and Eagle Soft
• Dental Receptionist
• Dental Assisting
• Chairside Assisting
• Laboratory Experience
• Anatomy Knowledge
• Infection control
• Medical terminology
• Dental office experience
• Vital signs
• HIPAA
• Pediatrics
• Manage multiple responsibilities and tasks efficiently Experience in sterilization procedures, vital signs and impressions and models Familiarity with fluoride treatments and exposing film manually and electronically Possess understanding of HIPAA regulations, OSHA and MSDS Knowledge of the concepts of sterilization, surface disinfection, sterilization of instruments, infection control protocols and placing surface barriers Mix impression materials, dental cements, and dental stones Oral evacuation and mouth rinsing
• Phone Etiquette
Certifications and Licenses
AED Certification
BLS Certification
CPR Certification
Contact this candidate