Customer Service Warehouse Associate

Maximiliano A. Cortes

** ****** ******, **** ****, CA 94014 · 415-***-**** · ***********.*.******@*****.***

OBJECTIVE: seeking a Customer Service/Warehouse position

QUALIFICATIONS

●Ten years customer service/warehouse/shipping and receiving experience

●Computer proficient using Microsoft Office, WMS, UPS and FedEx online shipping

●Possess mechanical comprehension, able to use various tools, able to read a tape measure, excellent math skills, and proficient written and verbal communication skills

●Detail oriented, organized, punctual, efficient, dependable, team player and an initiative taker

●Possess electric pallet jack, reach forklift, stand up and sit-down forklift certification

●Able to lift more than one hundred pounds, walk, stand, stoop, climb ladders and push and pull heavy objects

EXPERIENCE

THE HOME DEPOT PRO, Colma

August 2023 – present

Lumber Associate/Loader

Provide customer service by assisting all who need suggestions or answers as to which type of wood needed for construction/projects

Use both a radial saw and panel saw to cut customer’s lumber or plywood

Use a forklift to down stock lumber from overhead to replenish empty racks and locations

Load and Off load lumber and materials from customer’s and vendor trucks

Assist with deliveries by pulling orders and prepping them for transit

ATHERTON APPLIANCE AND KITCHENS, Burlingame

July 2021 – August 2023

High End Appliance Installer

●Pick and pull orders via Whirlwind online application using Iphones

●Match appliances to work orders being sent out for delivery or installation

●Load all trucks for delivery or install using furniture dollies and/or clamps/forklift

●At installation, unbox appliances for damage check and also for easier transport into home

●Lay down floor and home protection to insure no damages occur while bringing in appliances

●Install appliances using drills, hand drivers, hole saws, sockets, channel locks, crescent wrenches, measuring tape, levels, hard wiring electrical whips

ROOFLINE SUPPLY AND DELIVERY, South San Francisco

February 2020 – January 2021

Warehouse Manager

●Picked, staged, and loaded orders onto our delivery trucks

●Confirmed orders and updated delivery drivers with information regarding materials or delivery

●Off loaded material trucks, matched packing slips with our check in list and stocked material

●Organized, rotated material and kept yard clean of debris

●Contacted customers via phone to notify them of their received special orders

●Assisted clients and walk-in customers with purchasing materials

CARPENTER RIGGING, San Francisco

April 2019 – February 2020

Shipping and Receiving Clerk

●Picked and staged orders for delivery, will call, and/or third-party delivery

●Unloaded trucks delivering freight, matched freight to packing list, entered purchase orders into WMS and stocked items

●Contacted customers via email or phone to notify that orders and assemblies have been completed

●Provided customer support locating items, repairing rigging, wire, and chain hoists

●Palletized, metal banded, and shrink-wrapped large orders for LTL deliveries

●Assembled hooks to chain slings, cut rope for various lengths, used blow torch to cut chain, used forklift to load, unload and store freight, and other miscellaneous tasks

JSI LOGISTICS, Burlingame

June 2016 – December 2018

Warehouse Lead/Forklift Operator

●Opened WMS to print out work orders and dispersed to coworkers

●Used both forklift and order picker to obtain merchandise from warehouse racks

●Scanned items into WMS and shipped completed orders through both FedEx and UPS shipping software

●Provided daily cycle counts for Inventory Manager

●Broke down incoming freight, matched packing slips and scanned items into WMS for inventory and locations

ROADEX CARGO SERVICES, South San Francisco

April 2015 – May 2016

Warehouse Agent

●Off-loaded ocean containers and trailers, matched BOL’s and packing slips to freight and processed through Ipaws and Shipco Web Apps

●Created on hand cargo reports and transmitted reports to customers/companies to keep them updated of their inventory

●Palletized and shipped products per customer’s requirements in dealing with trucking companies, suppliers, consignees and any other agents involved

●Utilized Footprint to keep inventory, process packing slips and inventory reports

AIRCRAFT SERVICE INTERNATIONAL GROUP, San Francisco

May 2014 – January 2015

Jet Fueler

●Responsible for fueling aircrafts in a safe and efficient manner and ensuring the correct loading and balancing of fuel

●Accurately calculated and recorded all fuel transactions by using handwritten logs

●Proficient in using fuel trucks, hydrant carts and stationary carts to fuel aircraft

●Performed quality control checks on fueling equipment

●Maintained fueling equipment in a clean and functional condition

EDUCATION

City College of San Francisco

Construction Administration Certificate Program, 2010

Relevant courses of study: General Accounting, QuickBooks, MS Office

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