Service Representative Customer
Resume:
Isis Craig
Winter Park, FL *****
**********@*****.***
To obtain a position that allows me to utilize my experience as a Customer Service Representative and grow within a company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Patient Care Coordinator
AcariaHealth specialty pharmacy - Orlando, FL
August 2020 to January 2023
Inbound/outbound calls to patients scheduling shipment for specialty medications. Requesting prior authorizations from MD and insurance companies. Ensuring that orders are shipped correctly and determining whether ice is needed to keep the drug fresh or not. Assist with copay. Member Service Representative
USAA - Orlando, FL
January 2017 to December 2019
Credit card specialist. Assist members with their online banking, unlocking their online accounts, processing balance transfers, fraud review, initiating disputes, lost/stolen cards and educating members on how to use the self service options.
Pay collector
Lincare - Orlando, FL
January 2016 to December 2016
Assist customers with setting up auto pay to clear out debt associated with their durable medical equipment such as C PAP machines and nebulizers. Working closely with the insurance company and the MD.
Education
High school diploma
Sunshine High School
August 2016 to May 2019
Skills
• Microsoft Office (5 years)
• Customer service (4 years)
• Typing (5 years)
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