Customer Service Agent

Harsimran Kaur

CALGARY, AB T*J

403-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

An extremely motivated and effective team worker. Organized and dependable candidate successful at managing multiple priorities with an optimistic attitude. Willingness to take on added responsibilities to meet team goals. Works well within complex and deadline-driven surroundings. SKILLS

Problem-solving

Administrative tasks

Verbal communication

Positive attitude

Relationship building

Cash handling

Schedule management

Multi-tasking

Phone etiquette

Training oversight

Scheduling appointments

Customer Service

Recordkeeping

Teamwork and Collaboration

Trilingual (English, Punjabi, Hindi)

DIY skills

WORK HISTORY

Customer Service Agent

AMAZON // Calgary, AB April 2024 to Current

Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.

Maintained functional and productive workspaces, prioritizing a quiet atmosphere for call quality and clarity.

Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions. Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.

Office Assistance

BIRDI ENTERPRISES // India August 2023 to December 2023 Performed data entry tasks and field reports daily. Worked with office staff to ensure completion of tasks on schedule. Greeted the public and clients and directed them to the right staff/department. Conducted secure follow-up phone calls and e-mails to acquire clarification.

Coordinated and organized appointments and meetings.

Assisted with event planning and implementation.

Completed opening and closing duties to facilitate business operations.

Assisted in all clerical responsibilities within the office. Volunteer

N.P. IMPEX // India December 2021 to May 2022

Bookkeeping, payroll, billing.

Assisted staff in the daily operations of the organization. Created and distributed marketing materials for upcoming events. Greeted visitors, answered phone calls, and responded to e-mails.

Followed directions from supervisors and completed tasks within the appropriate time frame.

Provided guidance and support to fellow volunteers during their shifts. EDUCATION

Business Management Diploma May 2024

PORTAGE COLLEGE // Calgary, AB

AVAILABILITY

Weekdays: Wednesday, Thursday, Friday

Weekends: Saturday, Sunday

REFERENCES

Available on request.

Contact this candidate