Customer Service Associate

Ernesto Morales

702-***-**** ***************@*****.***

Work History:

Absolute Primary Care / United Diagnostics

Lead Phlebotomist May 2022 - Present

Proficient in venipuncture techniques for drawing blood from patients of all ages

Use of various blood collection methods, including vacutainer tubes, syringes, and butterfly needles.

Labeling, storage, and transport of blood specimens

Maintain a sterile work environment and follow infection control procedures.

Use of medical terminology and anatomy, enabling identification of blood vessels.

American Toxicology

Clinical Rotation 160 Hours

Committed to patient care and safety, maintaining confidentiality, and ensuring a positive experience for all patients.

Excellent communication skills, explain procedures to patients and address concerns.

Lowe’s Home Improvement

Customer Service Associate and Cashier Aug 2020 – Apr 2022

Provide exceptional customer service by assisting customers with inquiries, product recommendations, and issue resolution.

Manage multiple tasks simultaneously, including assisting customers, restocking shelves and process transactions.

Butch’s Speed Shop

Customer Service Associate Oct 2019 – Mar 2020

Identified and resolved customer issues, such as product availability, pricing discrepancies and delivery concerns

Worked collaboratively with team to achieve store goals, Provide excellent service to

SSC Southwestern Custom Construction

Delivery Driver and Laborer Mar 2018 – Oct 2019

Inspected work for quality and accuracy, making adjustments as necessary to achieve desired results.

Managed delivery schedules and deadlines effectively, ensuring timely and accurate deliveries to customers

Skills:

Bilingual

Microsoft

Customer Service

Plumbing

Certifications and Licenses:

CPR/AED

NCPT

OSHA/HIPAA

Education:

Lab Assistant, EKG Technician and Phlebotomist Certificate Mar 2022

Las Vegas College

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