Information Technology Security Engineer

Amy Biltz

San Diego, CA 760-***-**** ***********@*****.***

https://bit.ly/abiltzCybersecurityPortfolio https://www.linkedin.com/in/amy-biltz/ Information security professional with a solid foundation in technical support, committed to staying up-to-date with emerging technologies and best practices. Practical expertise gained through the Google Cybersecurity Professional program, CompTIA Security+ certification, and home labs. Experienced with mitigating risks, threats, and vulnerabilities, protecting networks, data, devices, and people, and hands-on experience with Python, Linux, and SQL. CompTIA Security+

Google Cybersecurity Professional Certificate

NIST Frameworks SIEM Tools Network Analyzer Tools Intrusion Detection Tools Python Linux Command Line SQL Incident Response Threat Analysis Vulnerability Assessment Risk Management Virtual Machine

Love of learning Communication Skills Problem Solving Attention to detail Team player TECHNICAL SUPPORT SPECIALIST

Realeflow

Collaborated with the product and software development team to launch a new program with over 200 client accounts

Automated and tested workflow system to increase efficiency by 40% Resolved issues with customer websites, including email and DNS records, domains, display formatting, and adding new web pages

09/2023 – present

WEB SUPPORT SPECIALIST

Mind Protein

Launched over 1,000 client websites with a satisfaction score of 99+% Assisted clients in troubleshooting and resolving technical issues by providing effective web support and guidance through phone, email, and support ticket systems Collaborated with cross-functional teams to address and resolve website maintenance and performance issues, ensuring timely resolution and minimal downtime 09/2019 – 07/2023

Full Stack Coding Bootcamp UC San Diego Extended Studies Bachelor of Science San Diego State University

Nessus Vulnerability Scanner

Successfully set up and configured a Windows virtual machine (VM) on VirtualBox for Nessus Vulnerability Scanner for testing and analysis

Conducted thorough vulnerability scans with Nessus to identify and assess security risks and weaknesses, providing crucial insights for risk management Implemented efficient remediation strategies for addressing identified vulnerabilities and potential risks to enhance system resilience

Multi Honeypot on Microsoft Azure

Deployed T-Pot on Azure Cloud for Multi Honeypot project, bolstering security measures and enabling advanced threat detection and analysis

Monitored and analyzed honeypot data generated by T-Pot, ensuring early detection and swift response to potential cyber threats

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