Customer Service Representative

John Partipilo

******@*******.*** 630-***-**** Addison, IL http://linkedin.com/in/john-partipilo-15810

Customer Service Representative

SUMMARY

Seasoned client contact professional with over 15 years of experience in client interaction roles, adept at account management and operational process improvement. Skilled in developing business through handling client issues, cold/warm calls, presenting competitive quotes, and managing client relationships. Seeking a Customer Service / Account Coordinator position to leverage extensive client satisfaction background and problem-solving skills.

WORK EXPERIENCE

National Trackwork, Itasca, IL Inside Sales Representative Feb 2023 - May 2023

•Enhanced manufacturing workflows for key infrastructure components, leading to more efficient production scheduling, including international orders.

•Resolved persistent scheduling and client relations challenges through diligent coordination and problem-solving strategies.

•Expanded client base through targeted cold and warm business development calls.

•Laid off due to corporate financial difficulties.

Core Pipe, Carol Stream, IL Inside Sales Representative Aug 2021 - Aug 2022

•Initiated contact with approved accounts, assessed their needs, and provided company introductions to establish rapport and understand client capabilities.

•Developed and delivered quotations to potential clients by adhering to pre-established pricing guidelines.

•Conducted follow-up communications on quotations to finalize sales transactions and secure client commitments.

Aakash Chemicals & Dyestuffs dba Vivify Company, February 2021 Inside Sales Representative Jun 2021 - Jun 2021

•Identified and engaged with approved accounts to assess requirements, tailored solutions, and delivered proposals aligned with established pricing structures.

•Successfully negotiated and finalized sales agreements, fostering client relationships and driving revenue growth.

•Adapted to organizational changes following position elimination, demonstrating resilience and professional agility.

•Position was eliminated.

Total Plastics International, Elk Grove Village, IL Inside Sales Representative Jun 2008 - Oct 2018

•Sustained the highest profit margin among peers by effectively managing a diverse account portfolio, aligning client needs with company offerings.

•Oversaw key account operations, optimizing onsite inventory levels through Vendor Managed Inventory (VMI) systems and streamlining the order fulfillment process.

•Facilitated competitive positioning through the generation and presentation of quotes, collaborating with vendors, engineers, and external sales representatives to secure orders.

•Managed inventory control and purchasing for designated accounts, ensuring operational efficiency and customer satisfaction through strategic stock management.

•Laid off prior to company sale in 2019.

EDUCATION Concordia College Bachelor of Arts - Business Administration River Forest, IL

SKILLS Consultative Sales Abilities • Able to Develop "Trusted Partner" Relationships • Analytical Thinker / Dedicated Problem Solver • Strong Communication Skills • Vantage / Epicor AS400 Oracle Hubspot • Proficient with Microsoft Word & Excel • Exceptional Customer Service Skills • Familiar with Vendor Portals

CERTIFICATIONS SAP ERP Essential Training \ Excel Pivot Tables \ Excel 2019 Essential Training \ Learning OneNote (office 365) \ IAPD Level I

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