Quality Control Assurance

SA Sonia Allen

Kentwood, MI ***** 616-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Experienced Quality Control Analyst with demonstrated track record of improving products and procedures by leveraging hands-on inspections, testing methods and data analysis. Disciplined professional with systematic approach to Quality Assurance . Applies excellent attention to detail and critical reasoning to successfully conduct experiments.

SKILLS Production Operations

Computer Proficiency

Stocking and Replenishing

Customer Relations

Active Listening

Microsoft Word

Quality Control

Typing Proficiency

Conflict Resolution

Shipping and Receiving

Understanding

Process Optimization

Critical Thinking

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 03/2022 to CURRENT Genuine Vacation Grand Rapids, MI

Answered customer telephone calls promptly to avoid on-hold wait times. Provided primary customer support to internal and external customers. Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.

QUALITY CONTROL TECHNICIAN 08/1997 to 03/2022

Lacks Wheel Trim Systems Kentwood, MI

Adhered to safety and clean area procedures to comply with agency and regulatory mandates.

Evaluated samples against standards by completing measurements, visual inspections, and other established tests.

Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements. Performed thorough inspections of incoming materials and outgoing products.

Helped uncover and fix production problems in order to reduce overall defect rates.

Led root cause analysis to identify issues and propose targeted solutions. EDUCATION High School Diploma 05/1981

Creston High School, Grand Rapids, MI

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