Customer Service Compliance Officer
Resume:
CESAR ESCOBAR
Visalia, CA *****
***************@*****.***
SUMMARY
Focused Compliance Officer bringing 4 years of expertise in regulatory compliance, audit procedures, project oversight and risk management. Excellent history of delivering effective leadership and training to support staff development. Driven and strategic with an aptitude for program management. Advanced knowledge of audit methodologies, functions and compliance teams.
Customer-oriented Driver offers over 13 years of experience in the transportation environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards.
Project coordination
Trend monitoring
Compliance reviews
Reporting requirements
Interviewing techniques
Field investigations
SKILLS
Driving simulation
Background review
Investigative reporting
Employer compliance
Communication
EXPERIENCE
Eagle Line
Trucking
Fresno,CA
Professional Driver November 2023 to present.
• Kept accurate logs of all deliveries and trips.
• Maintained safe driving history with no critical incidents over 6 months
• Planned and executed efficient routes to optimize time and fuel costs.
• Collected merchandise and correctly secured load in order to uphold safety standards and reduce damage.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Secured merchandise, avoiding damage during transportation.
• Documented daily mileage, gas and other data.
• Delivered goods and services to customers on time and in excellent condition.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Verified loads against bill of lading to identify and correct discrepancies.
• Determined most expedient trip by mapping out driving routes ahead of time.
• Drove trucks to and from job sites to deliver supplies.
• Delivered customer orders and collected payments to keep accounts current.
• Operated standard warehouse equipment to assist with loading and unloading of deliveries. Compliance Officer & Professional Driver
OFR
Selma, CA
06/2021 to 09/2022
Planned and executed compliance audits to check company policies, procedures and controls. Maintained and revised policy procedures for general operation of compliance program. Participated in networking and learning opportunities to remain current with evidenced-based practices. Tracked assignment completion to provide weekly metrics to compliance manager. Monitored compliance risk controls to identify deviations and offer recommendations. Traveled by using GPS and ensured I followed bulk cargo transportation laws, regulations, and guidelines. I conducted proper maintenance of the company vehicles and provide accurate daily logs to stay in compliance with the company's regulations.
Professional Truck Driver
PCA
Kingsburg, CA
06/2015 to 06/2021
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Loaded, balanced and secured product to safely transport goods. Maintained telephone and radio contact with supervisor to receive delivery instructions. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials. Utilized pallet jacks and forklifts to load and unload materials off trucks. Retained valid proof of insurance and registration in vehicles. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Inspected truck for defects and safe operating condition before, during and after trips. Used ropes and blocks to safely secure cargo for transport. Read and interpreted maps to determine vehicle routes. Logged driving hours and fuel usage data on time to keep reports current. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue. Measured temperature of haul and refrigerated area of truck, keeping cold items fresh. GARDNER TRUCKING
Madera, CA
Professional Truck Driver 04/2013 to 06/2015
Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Loaded, balanced and secured product to safely transport goods. Hooked and unhooked trailers from tractor and converter dollies. Drove tractor-trailer combinations to transport and deliver products, livestock or other materials. Completed transfers at hubs and final destinations to keep routes on schedule. Inspected truck for defects and safe operating condition before, during and after trips. Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional. Logged driving hours and fuel usage data on time to keep reports current. Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue. Tracked daily logs to meet DOT regulations and financial paperwork to meet tax and other financial responsibilities.
Recorded miles driven, packages delivered and signatures accumulated to appropriately maintain daily logbook. Reviewed transportation and shipping tags to verify accuracy of inventory counts. Reported delays, accidents and other traffic and transportation situations to other drivers by using telephones and mobile two-way radios.
Secured material and products for transport by positioning boxes and lifting product under, over or around loaded pallets.
Owner/Operator Truck Driver
CESAR $ SON' TRUCKING
Visalia, CA
01/2008 to 04/2013
Retained valid proof of insurance and registration in vehicles. Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Loaded, balanced and secured product to safely transport goods. Hooked and unhooked trailers from tractor and converter dollies. Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Inspected truck for defects and safe operating condition before, during and after trips. Conducted daily DOT pre-trip inspections according to set checklist. Implemented daily DOT pre-trip inspections to reduce risks or delivery delays. Planned efficient routes and adjusted strategies based on current weather and traffic information. Maintained vehicle logs, records of cargo, or billing statements in accordance with regulations Coordinated with dispatch to receive updates, communicate efficient routes and convey delays. Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands. Observed driving regulations and safety procedures, maintaining excellent safe driving record. Processed shipment documents neatly and efficiently for each load. Maintained strict compliance with safety rules for driver protection. TULARE COUNTY SHERIFF'S OFFICE
Visalia, CA
Deputy Sheriff
Interviewed subjects, targets and witnesses for information verification and corroboration. Prepared detailed documentation of felony-level property and violent crimes investigations. Regulated vehicle flow, at times of emergency or congestion to reduce accidents. Testified in court in connection with criminal prosecutions to support judicial process. 06/1997 to 01/2008
Responded to radio messages or telephone instructions to appear at scenes of disorder or crime. Served warrants, subpoenas and summonses, encouraging adherence to legal proceedings. Collected and preserved evidence associated with crimes, supporting investigations Collected and recorded information pertaining to manner and cause of deaths to report to coroner. Conducted preliminary or follow-up investigations of various crimes or other incidents to close open cases. Arrested and transported suspects or prisoners to jail or court to maintain custody. Patrolled designated area to assist persons in trouble and render other public safety services. Drafted incident reports detailing criminal activity, civil proceedings and varied incidents. Completed debriefings for arrested subjects to obtain information pertinent to investigations. Maintained safe and secure environments for court proceedings. Monitored and investigated suspicions persons and situations and unusual activities. Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors. Wrote detailed arrest and accident reports.
Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Eliminated process discrepancies and accurately investigated felony-level property and violent crimes while preparing, submitting and aiding district attorney prosecution cases. EDUCATION AND TRAINING
BACHELOR OF SCIENCE: CRIMINAL JUSTICE
Colorado Technical University, Colorado Springs, CO
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