Human Resources Talent Acquisition
Resume:
SERGIO RAMIREZ
Seasoned professional with *+ years of combined experience in sales, recruitment,
and design. Worked in various industries such as construction, engineering, IT staffing, human resources, healthcare staffing, SaaS, B2B, B2C, e-commerce, (UX) User experience design, research design, web development, customer support specialization.. Possess high level of proficiency of Applicant Tracking Systems (ATS) and Customer Relation Management systems (CRM) such as Deltek and Salesforce.
******.*.*******@*****.***
San Jose, CA 95126
EXPERIENCES
Technical Recruiter/Talent Acquisition Manager - Cornerstone Concilium, San Francisco, CA
November 2021 - Present
● Preparing and conducting market research for high level requisitions and presenting data to hiring managers, stakeholders, talent acquisition team, and Human Resources team.
● Leading recruitment processes and assuring quality candidate experiences are met through the entirety of the hiring process.
● Responsible for leading and training 2 members of the talent acquisition team, training them in processes such as direct/indirect hires, outsourcing, interview questions, phone screening, background checks, documentation, and onboarding.
● Experience managing projects, Quickbooks product services, e-commerce strategies, customer relations, sales strategies and training.
● Introducing another person to the hiring process and allowing them to progress
● Managing multiple strategic searches, talent mapping tasks for given requisitions.
● Managing 13 requisitions simultaneously, filling 3-4 job requisitions on average monthly.
● Capturing market data in the internal ATS, securing 1 reliable source with up to date information and providing accurate information to hiring managers, recruiters, sourcers, and project managers.
● Researching qualified candidates using multiple job boards, utilizing ATS and Microsoft Office tools.
● Preparing and conducting market research for high level requisitions and presenting data to hiring managers, stakeholders in a timely manner.
● Conversion from 1st contact to offer is 2 weeks on average.
● Recruiting for technical, management positions such as MEP Inspectors, Project Managers, Document Control Leads, Security Engineers, Construction Managers, Financial, Senior Network Engineers, Platform Security Architects, Sr Data Analysts, Construction/Project Estimators.
● Interviewing 15-20 candidates/weekly using Microsoft Teams, Zoom.
● Managing multiple strategic searches, talent mapping tasks for given requisitions.
● Working and maintaining accurate documentation on our ATS to follow protocol and meet expectations of hiring managers.
● Filling 5-10 job requisitions on average monthly.
● Leading market data research, web search, current job data, pay distribution, and up to date with employer/employee regulations.
● Updating internal ATS, Deltek, securing 1 reliable source with up to date information and providing accurate information to hiring managers, recruiters, sourcers, and project managers.
● Leading multiple phases of the recruiting process including but not limited to phone screens, 1st/2nd interviews, background checks.
B2B Sales/Account Manager - Intuit, San Jose, CA (Contract, Remote) June 2023 - January 2024
SKILLS
Adobe Illustrator
Adobe Photoshop
AI User Experience
Avionte
ATS
B2B Sales
B2C Sales
Bamboo
Bullhorn
Case Studies
Centra
Contra
CRM
Deltek ATS
Design Thinking
Detail Oriented
Dynamics 365
Figjam
Figma
Framer
Gmail
Google Suite
HRIS
HubSpot
ICIMS
Indeed
Information Architecture
Insightly
Interviews
Levr
LinkedIn Recruiter
Linkedin Talent Insights
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Peoplesoft
Product Design
● Met monthly sales quotas of $13,000 set by region managers and executive team.
● Scheduled meetings with prospective customers and current customers about purchasing/updating current products.
● Qualified new businesses and merchants by vetting their business history, industry, results to date, needs, in order to better assist them, giving them the best support to meet their business goals.
● B2B SaaS Sales, worked primarily with Quickbooks software, with new or existing customers with businesses ranging from 1-500 employees.
● 1st contact with merchants, assisting with onboarding, product knowledge, evaluating risks with merchants decision makers.
● Understood 5- Step Risk management process to identify possible risks, prioritizing, and creating solutions, adjusting to risks as needed.
● Learned an understanding of terminology, business structure, operating costs of various industries such as, but not limited to, IT, Finance, Art & Craft, Construction, Food & Beverage, Health & Wellness, Manufacturing, Transportation, Real Estate, Softwar, Commerce, Human Resources, etc.
● Managing accounts from different SaaS products and training new remote sales representatives on new CRM tools.
● Utilizing Salesforce day to day to manage accounts and report sales, schedule reach outs, and organize with other AMs to modify approaches.
● Utilizing FigJam for training tools and internal use when creating resources and meeting weekly/monthly KPIs.
● Educated and well versed in Intuit products and features, Quickbooks services, and quickly adapting to new updates associated with software.
● Meeting weekly to discuss approaches and stay up to date with latest trends and CRM software to best execute initiatives and hit margins.
● Average sales made was between $400-$1200, average closing rate is between 28-35%.
● Educated customers and building customer relations by providing resources to QuickBooks tools/tutorials.
● Identified customer needs, making educated recommendations based on business needs and future goals.
Healthcare Recruiter/ Talent Acquisition - Balance Staffing, San Jose, CA
April 2020 - October 2022
● Managed 17 job requisitions on average, filled approximately 6-7 requisitions monthly on average.
● Roles filled included, but not limited to, nurses, medical receptionists, physical therapists, physicians, coordinators, supervisors, etc.
● Worked in a fast-paced environment filling open roles in 2-4 days average from first contact to hire.
● Worked directly with clients and was 1st point of contact with onboarding new hires, paperwork, background, from start to the remainder of the client’s contract with hire.
● Researched and filled for requisitions that were contract, temp-to-hire, seasonal.
● Scheduled 6-12 phone screens and interviews daily with potential prospects, effectively managing my day to maximize productivity to increase output.
● Worked directly with hiring managers, recruiters, and branch directors on developing new recruitment strategies and applying new up to date recruitment tools.
● Conducted market research for industry analytics, compensation numbers, candidate pool, certifications.
● Prioritized job postings based on deadlines, communicating effectively with applicants and hiring managers in order to walk candidates through the interview process.
● Communicated any issues between the clients and hires, answering questions and maintaining a close relationship with potential hires, stakeholders, supervisors. Customer Support Specialist - Meta, Fremont, CA (Contract) June 2019 - April 2020
● Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
● Conducted daily updates to social media profiles to boost company online presence.
● Tracked and analyzed social media and online marketing initiatives. Product Presentations
Qualitative Research
Quantitative Research
SaaS Sales
Salesforce
Slack
Time Management
Usability Testing
User Observations
User Surveys
User Questionnaires
Wireframing
Workable
Workday
ZipRecruiter
Zoom
LANGUAGES
English, Spanish
● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
● Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
● Managing E-commerce relationships, training social media specialists, contacting customers and managing safe e-commerce environment for users, working with Meta sellers on how to better improve their sales, marketing, and develop clear target audience.
● Increase customer e-commerce marketing and sales results by 70%.
● Participated in team meetings and training sessions to stay informed about product updates and changes.
● Managed over 85 customer accounts daily and dissected issues, creative solutions, and problem solving.
● Answered constant flow of customer calls with minimal wait times.
● Utilized customer service software to manage interactions and track customer satisfaction.
● Tracked customer service cases and updated service software with customer information.
● Developed customer service policies and procedures to meet and exceed industry service standards.
● Analyzed customer service trends to discover areas of opportunity and provide feedback to
● management.
● Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Business Sales Representative/Account Manager - Closet World, Fremont, CA
March 2017 - June 2019
● Recognized as top AMs in the northern California region for meeting sales quota of $100k monthly for 6 consecutive months.
● Closed 35% of sales that were provided warm leads as well as cold calls
● Average sale made was approximately $3,000-$6,000, managed to retain close relationships with customers and earn referrals from those businesses.
● 30% of time was focused on reaching and contacting customers to schedule consultations.
● Prepared, organized, and presented overall designs with clients at their respective locations. Average time of full consultation, presentation, and closing was roughly 2-3 hours.
● Responsible for providing estimates, installation updates, and was a direct point of contact when scheduling appointments, follow ups, etc.
EDUCATION
Bachelor's Degree in Business Administration
- San Jose State University
Bachelor's Degree in Product Design
- San Jose State University
CERTIFICATIONS
UX Design Process: Empathize, Define, Ideate - Coursera Foundations of User Experience Design - Coursera
Build Wireframes and Low-Fidelity Prototypes - Coursera Conduct UX Research and Test Early Concepts - Coursera Create High-Fidelity Designs and Prototypes in Figma - Coursera Design a User Experience for Social Good - Coursera Build Dynamic User Interfaces (UI) for Websites - Coursera
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