Administrative Assistant Customer Service
Resume:
Scheduling
Conflict Resolution
Communication
Reporting/Documenting
Attention to Detail
Process Improvement
Microsoft applications
Medical Insurance
Auditing
SKILLS
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KARENA
HARDAWAY
A D M I N I S T R A T I V E
A S S I S T A N T
PROFILE
I am a seasoned Administrative Assistant who has demonstrated a 10+ year history of client growth and retention. I am creative, optimistic, and I utilize my people and sales skills to exceed at company, departmental, and personal professional goals. I am always willing to learn and grow to add to my skills.
Optum Home and Community
HR Block
2021 - Present
2012-2023
ADMINISTRATIVE ASSISTANT
Ensure patient enrollment of 100-120 new patients per month by utilizing customer service, communication, and problem-solving skills. Approximately 84% choose to enroll per month.
Transfer calls, send emails to the applicable staff and/or department. Train new hires.
Improve company processes and update verbiage to lead to QA/Education/Compliance.
ADMINISTRATIVE ASSISTANT
Opened and closed the office.
Scheduled appointments via a multi-line phone system in a high-call volume environment.
Handled monetary transactions.
Tended to the emails, faxes, voicemails, and reports. Maintained an organized and functional office flow during the busiest of times.
OrthoSouth
2019-2021
ADMINISTRATIVE ASSISTANT
Answered phones via a multi-line phone system in a high-call volume environment of approximately 120-180 calls per day. Scheduled appointments.
Handled doctor-patient referrals.
Verified insurance and updated patients’ charts.
EDUCATION
Associate Degree - Social Work
2008
SOUTHWEST TENNESSEE
COMMUNITY COLLEGE
REFERENCES AVAILABLE
UPON REQUEST
KH
CONTACT
EXPERIENCE
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