Project Manager Program

Mohamed Kacem

McKinney TX, ***** • M: +1-757-***-****• *********@*****.***• LinkedIn Profile

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Principal Technical Program Manager: Software and Product Development Career Summary and Value Proposition

My leadership strategy is anchored in using cutting-edge technologies such as AI, Cloud, Data Analytics, SAP, Maximo and GIS driving operational efficiencies, and leading the charge in industry innovations. I uphold strict PMO standards and deploy effective risk management practices, ensuring projects meet budget and scope. I am committed to a culture of ethical practices and continual improvement, which provides the projects' success and instills confidence in the stakeholders about our professional integrity. I am certified in AI, ML, GenAI, and LLM by MIT; I bring over 15 years of program and product management expertise. My role has been crucial in business consulting, orchestrating digital and operational transformations across various sectors, including Oil and Gas, Energy, Utilities, Retail, Healthcare, Pharmaceuticals, Supply Chain, and Government. I manage complex, multimillion-dollar projects (up to $500 million), demonstrating a robust capability to manage substantial responsibilities and stimulate growth within Fortune 500 companies. My strategic vision, backed by my technical expertise, has consistently guided these projects towards success. Core Competencies

• Strategic Planning • Business Acumen • Analytical Thinking • Sound Judgement• Client Acquisition Visionary Thinking• Problem- Solving• Project Management • Product Management • Quality Assurance Process Engineering • PMO • Cross-functional Team Leadership Senior Technical Director- TrilonGroup 11/2020 – Present

• I led business consulting and digital initiatives across the E&U, O&G, and Public Sector clients supporting a 5,000-employee organization. I directed PMO activities for pre-sales and solution implementation, ensuring all processes met objectives in a timely and budget-friendly manner, contributing to $1 billion in revenue. I led the adoption of AI, ML, and Digital, establishing significant industry advancements.

• I engineered and executed 5 strategic programs that amplified profitability by 50%. My leadership consistently drove annual profit growth of 28%, demonstrating robust program implementation and project management with Fortune 100 clients. These initiatives resulted in a total revenue increase of $60 million and a 49% increase in CSAT.

• I championed automation and SaaS development, improving CSAT from 85% to 95% and achieving a 50% profit increase over 5 years. I conceptualized and led the development of 6 machine learning applications, notably reducing asset failures by 75% and capturing a substantial $200 billion market opportunity — I led 6 transformative GenAI/ML SaaS projects that generated $30 million in revenue and increased profit margins from 15% to 50%. I focused on customer-centric innovations, enhancing CSAT scores for the top 20 customers from 70% to 95% over 5 years.

• I demonstrated expertise in cloud infrastructure within a matrix organization, successfully leading a structured 5-phase AWS cloud migration that significantly reduced system failures. I also pioneered the development of advanced applications using AI, ML, GIS, and LiDAR on SageMaker, boosting profit margins in the water utilities sector.

• I established and nurtured strategic relationships with C-suite executives, reducing Opex/Capex by about 25% over 5 years through targeted improvements. I recruited and mentored over 500 professionals, focusing on diversity, equity, and inclusion, enhancing employee retention by 50% within 5 years. My leadership style, which emphasizes empowerment and growth, has inspired many of my team members to excel in their roles, contributing to the overall success of the projects. Program Delivery Executive, IBM 11/2015 – 10/2020

• I spearheaded the development of digital utility products for the top 50 E&U clients, overseeing extensive projects spanning EAM, GIS, SAP, and Maximo. My leadership was instrumental in driving operational efficiencies in electric, gas, and water utilities, culminating in the global deployment of over 15 million AMI units. This role underscored my capacity to drive technological advancements and operational excellence globally, a testament to my value in the utility sector.

• I provided strategic direction to over 15 end-to-end AMI deployment projects worldwide, overseeing over 10 million AMI meters worldwide, with a total value of $600 million. These initiatives were pivotal in enhancing operational efficiencies and demonstrated my expertise in leading high-stakes, high-value technological transformations closely aligned with strategic business objectives.

• As the lead architect for IBM’s digital product development, I orchestrated enterprise-wide transformations for E&U clients, including intelligent grid deployments. My strategic oversight was pivotal in transitioning utilities to advanced digital operations, enhancing service delivery and operational efficiencies. As PMO Director for a major North American electric utility, I managed system integration projects that generated $15M in revenue with a 27% profit margin. Through strategic project management and optimizing team performance and project outcomes, I achieved a 49% profit increase over 5 years. One of the key challenges I faced in this role was complex and conflicting BRDs from stakeholders, which I overcame by mapping out all stakeholder's needs and priorities.

• I was instrumental in driving substantial sales growth, achieving a 15% annual increase, and totaling $350 million over 5 years with a 30% personal contribution. My strategic leadership was crucial in closing $75 million in sales and securing significant contracts with leading utilities, demonstrating my exceptional strategic leadership and deal-making skills. I mentored team members in advanced sales techniques, effectively managing technical and business risks. This strategic leadership fostered consistent year-over-year sales growth, secured substantial contracts, and built strong client relationships.

Mohamed Kacem

McKinney TX, 75072 • M: +1-757-***-****• *********@*****.***• LinkedIn Profile Page 2 of 3

• I led a team of 15 in developing a Big Data Analytics Platform module for the City of Dallas, enhancing data processes using Big SQL and Spark ML. I implemented Cognos as a SaaS solution for data visualization, achieving a 95% CSAT score and significantly improving data- driven decision-making. My leadership of this team, which included project management and C suite client stakeholder communication, was instrumental in successfully delivering this project. Senior Program Executive Authentix O&G (Carlyle Group) 3/2014 - 10/2015

• I orchestrated high-impact initiatives for major O&G and chemical corporations, significantly advancing a $2 billion Fuel Management Program with about 10% personnel contribution to the overall sales. My leadership facilitated significant revenue gains and enhanced profitability, engaging with Fortune 500 cleanest such as Saudi Aramco, ExxonMobil, and Shell to deepen market penetration and fortify strategic alliances. One of the key projects I worked on in this role was Aramco’s FMP, which involved 5 workstreams and resulted in the successful award of a $ 2 billion contract signing.

• I led the E2E program delivery for innovative chemical markers and SaaS applications, notably boosting testing efficiency and reducing operational costs. My oversight of strategic cloud migration to Azure marked improvements in operational efficiency and customer satisfaction, highlighting my capability to manage complex technological transitions.

• I conducted formal project progress presentations to the client, facilitating and documenting lessons learned for each project. My role encompassed ideation, planning, and design through deployment, monitoring, and optimization to scaling and ensuring compliance and security. For the product system architecture, I developed a user interface and content delivery network, application layer, API gateway, and a comprehensive back end incorporating microservices, containers, and robust security measures. My commitment to ensuring compliance and security that I implemented in these projects.

• I have ensured adherence to rigorous regulatory standards (HAZOP, HSE, PI&D, ISO certifications: 9001, 15663, 18001, 29001, and 55000) and achieved 99.99% system uptime through meticulous system design focused on storage optimization, data encryption, low latency, high availability, and scalability. This rigorous approach to standards compliance underscores my commitment to maintaining the highest quality and reliability in system operations.

• I developed an Executive PMO for 100 professionals, introducing a 4-week training program significantly strengthening project management and strategic execution skills among US and UK senior professionals. My leadership enhanced internal capabilities and promoted organizational agility and growth, preparing the enterprise for scalable success in competitive markets. Stay informed of industry trends and project and organizational change advancements, incorporating standard methodologies into PMO operations. Senior Program Manager City of Dallas 01/2012-3/2014

• As the strategic lead for the $500 million MS4 utility program at DWU, I conducted detailed SWOT and root cause analyses to modernize and optimize legacy systems. I managed the Business Technology Master Plan, significantly enhancing the efficiency and performance of 6 major legacy applications and aligning technological upgrades with strategic city goals.

• I led a team of 25 in executing a comprehensive discovery workshop that engaged multiple department stakeholders and over 200 participants, benefiting more than 2,000 end-users. This initiative demonstrated effective stakeholder engagement and change management in a complex public sector environment.

• I developed and deployed 6 transformative applications, markedly enhancing operational efficiency and achieving a 95% customer satisfaction rate. My leadership in implementing a Business Process Automation (BPA) framework across 4,200 KPIs resulted in $2 million in annual savings, highlighting my ability to drive substantial improvements in efficiency and technological innovation. Managing Partner Energy & Utilities Gannett Fleming, Inc. - Middle East January 2000 - December 2011

• I have owned and built the Middle East business operation from the ground up. As the regional director in Abu Dhabi, I spearheaded operations across six countries (the UAE, KSA, OMAN, Qatar, Bahrain, and Kuwait). I oversaw 160 professionals and eight divisions. I managed a $100 million portfolio with a 40% EBITDA margin.

• I drove 25% organizational growth through strategic partnerships with global C-suite executives and innovative business strategies. I drove customer satisfaction and sales and delivered large-scale projects in the energy, utilities, and oil & gas sectors. I led business consulting with major regional authorities, including the Dubai Water & Electricity Authority, Abu Dhabi Water & Electricity Authority, Sharjah Water & Electricity Authority, Saudi National Water Company, Saudi National Grid, ADNOC, DPO, Qatar Petroleum, KNOC, Libya NOC, MODA, CNIA, AD Police GHQ, Dubai Police, UAE_AF, RTA,

Technical Skills

• Artificial Intelligence— Machine Learning — Generative AI — LLM, and Analytics — NLP – PyTorch— TensorFlow— Keras— GenAI Tools— Prompt Perfect— Prompt Leo— SageMaker — Bedrock— LLM Tools— ChatGPT— Claude — Gemini.AI— BERT and PaLM- Meta AI (Llama3) — Mistral AI— Retrieval-Augmented Generation (RAG) — Supervised Learning— Linear Regression

— Decision Trees — Random Forests— KNN— Unsupervised Learning— Clustering (K-Means, HCA) — Reinforcement Learning— Deep Adversarial Networks— Monte Carlo Tree.

Mohamed Kacem

McKinney TX, 75072 • M: +1-757-***-****• *********@*****.***• LinkedIn Profile Page 3 of 3

• Program Management Lifecycle Tools & Processes- PMO — Resource Planning — Microsoft Project — ClarityCA — Oracle Primavera — Procore — Risk Assessment — Active Risk Manager — QA/QC — HP Quality Center — Communication Management – Slack— Microsoft Teams — Cost Management — Deltek — Performance Reporting — Tableau — Microsoft Power B — Post- Implementation Review — Google Forms — Strategic Alignment — Balanced Scorecard— Conflict Resolution — Asana — PMO Policy Development— Confluence— Google Workspace— Vendor and Contractor Management— SAP Ariba— Innovation in Project Management— Trello— Jira—SWAT— RACI— RCA.

• Software Development Life Cycle— E2E Enterprise Application – Business – data – technical — API architecture — microservices – containers — Architecture Best Practices & Governance— Operational excellence — security – reliability – performance – TOGAF - Zachman, and ITIL- Basic understanding of Java— Python — C# — Jason—R- Math Lab.

• GIS/EAM — Esri— Data Model— FME— ArcGIS Pro — UPDM—PPDM— Field Maps— Utility Network— Maximo— Workforce Management— Contract Management— Anywhere — WAM— Health, Safety, and Environment (HSE) — Spatial Asset Management— Linear Asset Management— Asset Configuration Manager— Scheduler— SAP S4— Connector— Fiori— PI/PO— MM— SD— PP — APO— PRA— EWM— Data Management— SAP GEF— SAP S4/AI— ServiceNow— Asset Suite8— Oracle WAM— Grid Modernization Vendors— Itron — Siemens – Schneider – GE – Honeywell – ABB— Cisco.

• Product Management lifecycle — Ideation Planning — Design (UX &UI) — Mockup— Development and Testing — UI/UX Development— SIT— ST— UAT — FAT — RT — E2E — DevOps — CI/CD — RTE— Deployment— Launch — Scaling— System Architecture— UI— CDN— Application Layer— API Gateway— Business Logic— Back-End Integration— Orchestration and Security— System Design— S3— EFS— KMS— Data Encryption— Low Latency— Edge Locations— High Availability— ELB, and Auto Scaling— GTM Strategy— Market Research— Value Proposition— Offering— Pricing Strategy— Sales— Launch Plan— CSAT — CSAM— CXP— Feedback Loop.

• Big Data Analytics: Data Integration—Analytical Repository—Deep Analytics—Data Ingestion—Enrichment—Features—Big Integrate—HDFS—Hive—Big SQL—Sqoop—REST API—Spark—Jupiter Notebooks—Cognos—SPSS— Data Governance— Stewardship—Architecture—modeling — storage—security—integration—data warehouse—data lake and curation.

• Cloud Managed Services: Workload & Business Apps Migration- Shift and lift to the cloud, SaaS, AWS, Azure and GCP, Business Process Automation- Blue Works Live, PDD, Rational Collaborative Lifecycle Management, MS BI. Education

AI & ML, GenAI: Massachusetts Institute of Technology — (MIT) Ph.D., Geomatic Sciences: Applied Mathematics, Computer Modeling, and Digital Twin— University Laval M.Sc., Engineering — University Laval

B.Sc., Engineering— ENIT

Training and Certifications

PMP/PM Boot Camp Course — George Washington University PE1 Registration ID:009004

GISP Certification ID 00050071

Safe 5.0 Scaled Agile Framework— Certification, ID 215*****-**** Esri 10 Certifications in GIS

SAP 10 Certifications in SAP S4/C4

Maximo 10 Certifications in Asset Management

1 PE: Registered Professional Engineer valid worldwide but not valid in the US and Canada

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