Service Associate Customer

Objective

Obtain a challenging position by applying creative problem solving and management skills with a growing company to achieve optimum utilization of its resources.

Experience

Amazon-Outbound Picker/FC Sortation Associate/Social Distancing 08/2017-Present

Retrieve orders that customers have order to be ship out in a timely matter from FC

Picking and sorting inventory of products and staging products to be delivered to customers through out the different shifts.

Making sure that employees are wearing proper PPE gear

Conducting audits on employees social distancing and staying 6ft apart in the break room areas and sort floor areas

Marshall’s-Customer Service Associate 11/2006-08/2019

Greeted each customer cordially and assisted customers with shopping dilemmas

Ensured that all merchandise was presentable for sale

Checked out each customer, ensuring that their shopping was a pleasure

Maintained a clean and safe work environment and upheld a professional dress code

Load, unload trucks and crates

My Purpose Community Service-Personal Care Assistant 03/2013-08/2013

Assist with Toileting

Skin care to maintain the health of the skin

Respiratory assistance

Bathing, grooming and hair washing necessary for personal hygiene

Turning and position of the client(s)

Dressing or undressing of the client(s)

Assistance with eating, meal preparation and grocery shopping

Accompanying to medical appointments

Appropriate reporting of changes in client status.

Harrah’s Casino-Buffet Cashier 01/2006-03/2012

Proficient in the operating functions of cash register and micros computers for all food outlets.

Maintains expected service levels, ensures all revenue is accurately handled and internal controls during system outages.

Appropriately reserves and manages guest bookings/reservations

Manages the flow of business and seats the restaurant in rotation regardless of business volume.

Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees.

Accurately manages and delivers comps to guests.

Accurately obtains vital information from guests to communicate to management and casino hosts.

Fairmont Hotel-Food & Beverage Supervisor 11/1992-08/2005

Monitors and takes corrective action as necessary to help assure that operations run in smoothly with great customer service

Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented

Manages the long-range staffing needs of the department

Help approved the menus proposed by the Executive Chef for all outlets and special events

Education

Sidney Collier Technical College 08/1986-05/1987

Technical Degree in Health Services

George Washington Carver Senior High School 08/1979-05/1982

High School Diploma

Skills

Interpersonal

Leadership

Management Skills

Organizational Skills

Teamwork

Analytical Skills

Behavioral Skills

Communication

Customer Service Skills

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