Customer Service Representative
Resume:
Bonita Massenburg
Customer Service/ Retention Representative
Oklahoma City, OK 73132
**************@*****.***
Work Experience
Customer Service Representative
Hertz/Dollar Thrifty Corporation - Oklahoma City, OK May 2017 to Present
Responsibilities were taking inbound calls making reservations for our clients . Customer Service Representative
Hertz/Dollar Thrifty Corporation - Oklahoma City, OK July 2007 to Present
I make outbound calls. I take inbound calls for reservations. input data for the reservations. Reservations for domestic and international calls.
Customer Service Representative
Progrexion - Oklahoma City, OK
March 2018 to April 2023
I'm a Lexington Law representative. I handle inbound calls. I help clients to sign up for credit repair. I put in data in the computer. I also go over the credit report. I get them the right monthly plan that fits there credit situation.I also do follow up calls.
BDC Representative
Grubbs Nissan - Bedford, TX
July 2016 to February 2017
Im responsible for taking calls, Scheduling appointments,Follow up on calls. Logging license plate information in the computer.Scheduling for recalls and all maintenance problems. Customer Service/ Loss Draft Specialist
Assurant Solutions - Lawton, OK
November 2013 to June 2016
Handled in-bound and out-bound calls from customers who had experienced a natural disaster.
● Established and maintain effective professional relations with customers through constant communication via email or telephone
● Assisted customers with questions and resolve concerns relating to claims.
● Build and maintain effective working relationships and support teamwork in meeting company goals
● Maintain and update customer account records as needed Records Clerk
NorthFork Corrections - Sayre, OK
December 2012 to October 2013
Call Customer Service/Clerical Support
● Updated file information for inmates and transfers
● Gather booking documentations
● Obtain medical history data during intake as required by law
● Alert Intakes Officers of medical emergencies, injuries, claims by new arrestee, suicidal tendencies, or other pertinent information
● Completed Inmates Status Screen, Phone Records, Release Information and other booking information, obtains signatures, as required
Customer Service
Assurant Solutions - Lawton, OK
February 2008 to November 2012
Handled in-bound and out-bound calls for Chase Credit Card Holders.
● Established and maintain effective professional relations with customers through constant communication via email or telephone
● Assisted customers with questions and resolve concerns relating to claims, warranties, and product servicing
● Build and maintain effective working relationships and support teamwork in meeting company goals
● Maintain and update customer account records as needed Customer Service/Collections Representative
Altus Power - Altus, OK
November 2006 to January 2008
Collected on accounts in accordance with all state and federal laws inclusive of Fair Debt Collection Practices Act (FDCPA).
● Developed the process and procedures on how to recognize high risk accounts
● Independently evaluates each account and determine the best course of action for the customer in resolving the problem permanently to avoid any further delinquencies
● Educates the customer about invoices and extensions
● Processed the required information by gathering documents, analyzing and filing information related to past collection that the client has had
Customer Service Supervisor
West Inc - Waco, TX
March 1999 to October 2006
Managed a team of 30
● Provided training and conducted interviews for new coming team members
● Generated invoices for current and past due customers
● Responsible for Time Cards, monthly and yearly evaluations
● Accounts Receivables
● Troubleshoot/Maintained customer information
● Tracked all information in spreadsheet
● Design Advertisements/Layout
● Verify/Proof Ad content
Education
Altus High School - Altus, OK
1981
Additional Information
I have been a volunteer for the Goodwill Organization.
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