Fleet Manager Service Advisor

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CONTACT INFORMATION

Twin Cities area, Minnesota

763-***-****

*.*******@*****.**

Authorized to work

in the United States

Diego Ortega

Bachelor of Science in Business Administration

Associate's degree in Automotive Technology

22 years of car industry experience

(Diesel and Gasoline engines)

Committed to working hard and serving others

JOB EXPERIENCE

Fleet Manager and Service Advisor

RENTING COLOMBIA S.A.S (Rent-a-Car)

August 2006 – April 2024

Fleet Manager for Localiza Rent-a-Car

Passenger vehicles

June 2020-June 2024

Fleet Manager for TCC

Semi-trucks

August 2018-May 2020

Fleet Manager for Empresas Varias de Medellín

Garbage trucks

April 2015-August 2018

Fleet Manager for Bavaria and Localiza Rent a Car Delivery vehicles and passenger vehicles

August 2013-April 2015

As a Fleet Manager for the previously mentioned fleets, functions included:

• Organize strategic ways to easily facilitate and program preventative/corrective maintenance for more than 2,600 vehicles.

• Propose and present strategies of how to effectively reach companies’ goals.

Automotive Mechanic

(Gasoline engine)

5 Years

Jan. 2002 – Aug. 2006

Service Advisor

(Call Center)

7 Years

Aug. 2006 – Jul. 2013

Fleet Manager

(Diesel and Gasoline engines)

10 Years

Jul. 2013 – Apr. 2024

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• Maintain the promised fleet availability for clients.

• Inspect fleet and audit vehicles in numerous car repair shops.

• Visit clients and attend to their needs.

• Negotiate and make decisions for repairs.

• Train providers on how to effectively use corporate tools and maintenance processes.

• Maintain strategic relations with providers.

• Make management reports with dynamic tables in Excel.

• Design and fill out technical forms in Excel, PowerPoint and Word.

Service Advisor

Call Center

August 2006-July 2013

Functions:

• Make follow-up phone calls for the vehicles in the car repair shops.

• Manage requests made by providers, fleet managers, coordinators and supervisor.

• Make decisions for preventative and corrective

maintenance.

• Negotiate with providers for vehicle repairs.

• Assist fleet administrators and maintenance auditors.

• Present qualitative and quantitative fleet forms to clients. Automotive Mechanic

(Gasoline engines)

PRACO DIDACOL

Dealer for: Peugeot, Daihatsu and Delta

February 2006-August 2006

AGENCIAUTO

Dealer for: Renault

July 2005-January 2006

AUTO REPAIR SHOP O.V

Many brads

January 2002-July 2005

As an Automotive Mechanic, functions included diagnostic issues/failures, parts repair or part replacement in the following systems:

• Brakes

• Suspension

• Steering

• Lubrication and filters

• Engine

• Refrigeration

• Manual transmission and clutch

• Charging (alternator and battery)

• Electrical

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Additional skills include:

• Customer service

• Fix oil leaks

• Check engine code and engine tuning

• Change of engine and belts

EDUCATION

BS in Business Administration

Institución Universitaria Esumer, Medellin, Colombia, 2012 AA in Automotive Technology

Instituto Tecnológico Pascual Bravo, Medellin, Colombia, 2004 CERTIFICATE/COURSES

Certificate in Marketing Management

Institución Universitaria Esumer, 2011

Call Center Client Service Strategies Course

Eafit’s University, 2010

Economic Conduction and Basic Operations of Diesel Equipment Course

Diesel Andino –Chevrolet Dealer, 2011

Basic Automotive Care Course

Autolarte – Chevrolet Dealer, 2011

EXPERIENCE WITH

Excel

Word

PowerPoint

Power Bi (Basic)

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Contact this candidate