Quality Assurance Customer Service

Beverly Anderson

Remote work from home

Atlanta, GA 30349

**********************@***********.***

+1-678-***-****

Quality Assurance Inspector Electronic Lead

Authorized to work in the US for any employer

Work Experience

Solderer/Assembler Tech

Fischer Connectors - Atlanta, GA

March 2023 to Present

Soldering Assembly medical cable connector, wiring tin prep, potting, masking, harness wiring cable, Soldering terminal cups, Testing equipment, Quality Inspector Quality Assurance Manager

Gerresheimer - Atlanta, GA

August 2021 to April 2022

Medical Device Quality LabTech, Data collection, Customer service, RCA, FDA regulations, traceability Quality Control Inspector/Machine Operator

Kraft-Mondelez Foods manufacturer - Atlanta, GA

September 2005 to June 2021

Customer Service Representative, Quality Control Processor, Analytical food products quality checks, raw materials check point, stage fifo checks, food temperature checks,product changeover, labels, code dates, metal checks, rework, hold/ release data input traceability, GMP, HACCP, chemical cleaning process, batch, dough process, etc

Aerospace Engineer Quality

E-System/Ratheon/Locheed Contract - Clearwater, FL June 1987 to November 2000

Electronic Quality Tech parts, assembly hard fixture, testing pcb motherboard, hand soldering, wiring harness, bonding mask pcb, rework touch up, first/final piece Quality inspection, holding/release, assembly fixtures, calipers, micrometer, gages, prep wiring, etc., Aerospace Quality Inspector

Interconics/Honeywell Electronic - Tampa, FL

April 1982 to November 1986

Quality touch-up Inspector, pcb hand Solder electronics, engineering revision blue print knowledge, components Inspector first/final inspection, rework, harness wiring inspect, data input programmable traceability software, military specification certified electronics soldering, etc Education

Bachelor's in Criminal Justice

Strayer University-Georgia - Atlanta, GA

March 2018 to March 2019

Associate in Science (AS) in Surgical Technology

Florida Metropolitan University-South Orlando - Tampa, FL January 2000 to March 2002

High school diploma

Tampa Bay Tech High School - Tampa, FL

September 1976 to June 1979

Skills

• Calipers (10+ years)

• Micrometer (10+ years)

• CNC (2 years)

• CGMP (10+ years)

• Quality Inspection (10+ years)

• Blueprint Reading (10+ years)

• Coordinate Measuring Machine

• Quality Assurance (10+ years)

• Quality Control (10+ years)

• GD&T (3 years)

• Quality Audits (5 years)

• Precision Measuring Instruments (10+ years)

• Packaging (2 years)

• Assembly (5 years)

• Calibration (5 years)

• Manufacturing

• Lean Manufacturing (10+ years)

• Aseptic Technique (5 years)

• Microsoft Word (5 years)

• 5S

• SAP (10+ years)

• Mechanical Knowledge (10+ years)

• Research & Development (5 years)

• Supervising Experience (3 years)

• Microsoft Excel (5 years)

• Google Docs (5 years)

• Customer service representatives (5 years)

• Profit & loss

• Business analysis (3 years)

• Public relations (2 years)

• Negotiation (5 years)

• Windows (5 years)

• NEC

• Guest services (3 years)

• Hospitality (3 years)

• Non-destructive testing

• Project Planning

• Electronic components (10+ years)

• Soldering SMT/PCB (10+ years)

• Microsoft Excel

• ISO 9001

• Schematics

• Document management

• Agile

• Quality assurance

• Hotel experience

• Grocery store

• Food safety

• Management

• Organizational skills

• Time management

• Communication skills

• Minitab

• CAD

• Manufacturing

• Sheet metal

• Manufacturing facility

• GD&T

• Micrometer

• Fabrication

• Section 8

• Quality control

• Internal audits

• Customer service

• ADP

• Microsoft Office

• Driving

• Lean manufacturing

• Precision measuring instruments

• Windows

• Data collection

• Analysis skills

• FDA regulations

• Sanitation

• Computer skills

• Mechanical knowledge

• Fire alarm

• Microsoft Word

• Sales

• Call center

• Typing

• Data entry

• OSHA

• Leadership

• Distribution center

• Maintenance

• Laboratory experience

• Data analysis skills

• SAP ERP

• HACCP

• Microsoft Powerpoint

• Programmable logic controllers

• Supervising experience

• Microsoft Project

• Calipers

• Administrative experience

• Math

• Assembly

• Equipment repair

• Microsoft Outlook

• Front desk

• Multi-line phone systems

• Phone etiquette

• Moving

• Care plans

• Resident's rights

• Lean

• Continuous improvement

• Project management

• Quality management

• QA/QC

• Commercial cleaning

• CRM software

• Customer support

• Google Docs

• EPA

• Distributed control systems

• Algebra

• Trigonometry

• Geometry

• Hydraulics

• Transmissions

• Forklift

• Hand tools

• Office experience

• Appointment scheduling

• Machining

• Computer literacy

• 3PL

• Contracts

• Commercial driving

• Food processing plant

• Food processing

• Food industry

• Delivery driver experience

• Quality audits

• Process engineering

• Electrical experience

• Production planning

• SAP

• Training & development

• Data analytics

• Program management

• Warehouse management system

• Shuttle driving

• Soldering

• Electrical systems

• Electrical wiring

• Voltmeter

• Blueprint reading

• Power tools

• Factory

• Assembly line

• Heavy lifting

• Guest services

• Plant management

• Cash handling

• Manual transmission

• Market research

• E-commerce

• Inventory control

• Supplier management

• Root cause analysis

• Mentoring

• CMMS

• Asset management

• Smartsheet

• Statistics

• GLP

• Warehouse experience

• Food production

• Quality systems

• PCB

• Supply chain

• Shipping & receiving

• Materials handling

• FedEx Ship Manager

• IPC 610

• Surface mount technology

• Quality inspection

• ERP systems

• Anatomy knowledge

• Physiology knowledge

• ISO 13485

• Product management

• Order entry

• EHS

• English

• Industrial mechanic experience

• Process improvement

• AS400

• Automated optical inspection

• Packaging

• Robotics

• Accounting

• Software troubleshooting

• Soldering

• Communication skills

• Microsoft Office

Certifications and Licenses

IPC-610 Certification

ASQC Certification

J Standard Certification

Six Sigma Certification

HACCP Certification

Certified Quality Auditor

Driver's License

ServSafe

Assessments

Sales skills — Proficient

November 2022

Influencing and negotiating with customers

Full results: Proficient

Attention to detail — Completed

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Analyzing data — Completed

October 2021

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Completed

Food safety — Proficient

November 2022

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Customer focus & orientation — Proficient

January 2022

Responding to customer situations with sensitivity Full results: Proficient

Management & leadership skills: Impact & influence — Completed November 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed

Customer service — Completed

November 2022

Identifying and resolving common customer issues

Full results: Completed

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Manufacturing fit — Proficient

August 2022

Measures the traits that are important for success in manufacturing roles Full results: Proficient

Teamwork: Interpersonal skills — Completed

July 2022

Responding to challenging team situations at work

Full results: Completed

Work motivation — Proficient

April 2021

Level of motivation and discipline applied toward work Full results: Proficient

Front desk agent (hotel) — Completed

November 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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