Customer Service Relations

+*** **-***-***-**

C O N T A C T

P R O F I L E

S K I L L S

E D U C A T I O N

W O R K E X P E R I E N C E

L A N G U A G E S

English

French

Spanish

K O U A M E K A U N A N T H E N R I-M IC H E L

RECEPTIONIST-ADMINISTRATIVE ASSISTANT-

CASSIER-WAITER-CLERK-REPRESENTATIVE

Qualified professional with over 3 years experience in customer service. Expert in customer relations and highly proficient in office automation tools, with a proven track record of success in the banking-insurance and hospitality industries.

Highly adaptable, with excellent intercultural communication skills, and motivated by the challenges of working in an international environment. Eager to contribute to your company's success by bringing a global perspective and proven expertise. MASTER 2 BUSINESS LAW AND CORPORATE

TAXATION

Graduated in 2018

Abidjan University Institute (IUA)

- Honor roll

- Graduated with honors (Assez Bien)

Catholic University of West Africa (UCAO)

LICENCE IN PRIVATE LAW Graduated in 2013

-Mention Bien

BACCALAUREAT LITERARY SERIES Obtained

in 2010

CSM YOPOUGON, ABIDJAN

***************@*****.***

Ivory Coast, Abidjan

Adaptability Resourcefulness

Sociable

Team spirit

Creativity

Organization

Proficiency in office software

(word, excel, powerpoint, canva)

SANLAM ASSURANCES/ Abidjan:

06 FEBRUARY 2022 - 05 FEBRUARY 2023: MOTOR INSURANCE CLAIMS ADJUSTER:

Receipt and registration of automobile claims

Evaluation of claims by analyzing accident circumstances Settlement management Negotiation of settlements

Preparing and updating claims files with all necessary documents (expert reports, invoices, correspondence, etc.)

NSIA BANQUE CI Abidjan:

MAY 27, 2021 - MAY 28, 2022 COLLECTION MANAGER (PRE- LITIGATION DEPARTMENT)

Contribute to the verification of the existence in the vaults of the guarantee granted by the customer, the co- obligated or the guarantors as well as their regularity in liaison with the management.

Communicate with customers to understand their

financial situation and explain the consequences of non- payment.

HOTEL “BELLE HARMONIE” (3 stars) / Abidjan

MARCH 2018-MARCH 2020: RECEPTIONIST-CASHIER:

Welcome guests and register arrivals

Manage room reservations, whether by phone, email, or via online reservation systems.

Prepare and submit customer invoices, manage customer accounts Ensure the safety of guests and hotel property by complying with safety procedure standards

Clean rooms and ensure their cleanliness

Cleaning rooms and ensuring cleanliness

References available on request

H O B B I E S

R E A D I N G

T R A V E L

S O C C E R

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