Customer Service Associate
Resume:
WORK EXPERIENCE
Stay at Home Parent
Non applicable - Phoenix, AZ
March 2019 to Present
Cahier/Pricing
Winco Mfg., LLC - Phoenix, AZ
• Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.
• Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds.
• Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
• Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
• Stocks, prices and rotates merchandise.
• May be assigned to a multi station self-check-out lane as needed.
• May be assigned to the customer service counter as needed.
• Performs other duties as assigned or needed.
Stay at Home Parent
Non applicable - Phoenix, AZ
January 2018 to December 2018
ALEXANDREA
BANKS
Student in life, and leader by nature.
Phoenix, AZ 85021
**********@*****.***
Authorized to work in the US for any employer
College Student
GWCC - Phoenix, AZ
August 2017 to January 2018
Customer Service Associate
American Home Shield - Phoenix, AZ
June 2017 to August 2017
• Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all company policies, standard operating procedures and contract coverage • Follows up with internal and external customers, contractors, and/or business partners to ensure customer service issues are resolved • Maintains current knowledge of all company policies, procedures & programs • Responsible for effectively handling general customer service, pre-appointment, post appointment and payment services calls
Floor Support Agent II
Expert Global Solutions (EGS Corp) - Phoenix, AZ
May 2016 to April 2017
Assist customers with minor computer quick fixes and set up further assistance or recommendations depending on their issue. Handle cases and notes far as their equipment, appointments and issues. Use several systems to help determine correct resolution or to provide correct information regarding their concern. Detail Manager
Jacksons Car Wash - Peoria, AZ
April 2015 to January 2016
Run labor and time board
Clean, stock, inventory
Review vehicles and sell customer
Assist in all departments when needed
Paperwork, computer logs
Train and Assist employees
Open / Close shop
Manage vehicles / keys receiving service
Accomplishments
Dependable, Fast-paced, Satisfying Customer service, Executing last minute changes / services, Training / forcing policies & procedures required
Skills Used
Leadership
People skills
Multitasking
Knowledgeable
Cashier/Customer Service
Walmart - Buckeye, AZ
November 2014 to April 2015
Zone and clean area
Guide and Assist customers
Ring up and bag items
Run returned items
Accomplishments
I was dependable, on time and completed task efficiently. Skills Used
Customer service skills
People skills
Multitasking
Retail
Bus Aide
Dysart Unified School District Transportation - Surprise, AZ April 2012 to April 2014
Ensure cleanliness and safe operations of bus. Transporting children with autism to school from home vice versa. Field trips, behavioral center etc. Cover routes necessary for absent drivers or aides. Complete proper paperwork for incidents, mechanical needs etc.
crew trainer / management
McDonalds - Litchfield Park, AZ
July 2011 to April 2012
• Clean
• Take, assemble and present orders
• Stock
• Customer service
• Paperwork
• Manage floor
crew/ crew trainer
McDonalds - Niles, MI
September 2010 to February 2011
• Clean
• Take, assemble and present orders
• Stock
• Customer service
crew
McDonald's - Surprise, AZ
October 2008 to August 2010
• first employment
• Clean
• Take, assemble, and present orders
• Stock
• Customer service
EDUCATION
ABUS-GR in Accounting
GateWay Community College - Phoenix, AZ
August 2017 to May 2021
High School Diploma
Valley Vista High School - Surprise, AZ
August 2007 to May 2010
Transfered
Niles Senior High School - Niles, MI
September 2006 to May 2007
SKILLS
Customer Service
Call Center
Customer Care
Customer Support
CSR
Front Desk
Hostess
Busser
Host
Crew Member
Food Service
Team Member
Shift Supervisor
Training
inventory
Scheduling
Inventory Management
Microsoft Word
Word
Team Building
retail sales
LINKS
https://www.linkedin.com/in/lxeevbanks
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CERTIFICATIONS AND LICENSES
Fingerprint Certification
January 2016 to January 2019
Food Handler Certificate
March 2016 to March 2019
Customer Service Skills assessment - Proficient
October 2018
Indeed Assessments™ evaluation completed with Proficient rating. View my results:
https://share.indeedassessments.com/share_assignment/s5ry8qfozkradwe Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
ASSESSMENTS
Management & Leadership Skills: Impact & Influence — Proficient December 2018
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal. Full results: https://share.indeedassessments.com/share_assignment/k0976gghj40n8kfl Customer Service Skills — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/s5ry8qfozkradwe Email — Familiar
May 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: https://share.indeedassessments.com/share_assignment/cjbsocvblxkd0gx7 Project Management Skills: Time Management — Familiar May 2019
Measures a candidate's ability to prioritize and allocate time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/share_assignment/tzd8q-rekkfp18mx Supervisory Skills: Directing Others — Familiar
May 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/share_assignment/5a0lhnuturcrjxbh Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
GROUPS
Troop leader - Arizona Cactus Pine Girl Scouts - Meadow Lark September 2018 to Present
ADDITIONAL INFORMATION
References:
Deanglo Hall
Executive director
Demonoique Hall
Management
Dharmesh Bhatka
General manager
Contact this candidate