Technical Support Senior

Sayali S. Reelkar

E-Mail: **************@*****.*** Cell No: +91 – 788-***-****

Summary:

Experienced software support specialist with a passion for troubleshooting and resolving technical issues. Skilled in providing excellent customer service and enhancing user experience. Seeking a challenging position where I can utilize my expertise in software support to contribute to the success of a dynamic team. Ready to take on new challenges and grow professionally. Professional Summary:

• Comprehensive 4.3 years of Experience.

• As a Senior Technical Advisor 23 months of Experience.

• As a Technical Support (L1) 2.5 years of Experience. Technical Support L1 / Database Support:

• Working as Technical Support L1 / Database Support at Continuum Managed Solution Pvt Ltd OR ConnectWise Pvt Ltd, Pune from August 2021 to till date.

• Handling business intelligence tool focused on the IT Service Provider and MSP industry.

• Using our SaaS platform, Service Providers can generate customizable performance reports and dashboards based on their own unique data sources.

• Providing technical support via tailored-videos and custom solutions via email.

• Working with the Integration and Development teams on solving escalated product issues. Senior Technical Advisor:

• Working as Senior Technical Advisor at Concentrix, Pune from May 2019 to April 2021.

• Working for DELL Process.

• Identified and resolved issues using the latest patches, releases, virus detection, and troubleshooting techniques.

• Solving technical problems via phone or email.

• Solve computer system problems and support both internal teams and customers.

• Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution. Technical Skills:

• Hardware Diagnostics

• Technical Troubleshooting

• Hardware & Peripherals

• Windows 10

• Completed CCNA Training

• I have good knowledge about OSI Model

• VLAN, STP and VTP

• Knowledge about Ethernet Cables

• Active Directory

• LAN, WAN, PING

• Cisco’s Internetworking operating system (IOS)

• Routing Protocol (EIGRP, RIP, OSPF, BGP)

• IPV4 and IPV6

• Knowledge about DHCP and DNS

• HUB, Switch, Router, Repeater

• Subnetting

• Basic knowledge of Access list

• Basic knowledge about NAT

Education Qualification:

• Bachelors in Electronics and Tele-communication from Zeal College of Engineering & Research, Pune in 2017.

• Diploma from Govt. Polytechnic, Ratnagiri in 2013.

• SSC from United English School, Chiplun in 2009. Personal Details

Name Sayali S. Reelkar

DOB 24th March, 1994

Permanent Address Rozi Plaza Building, Room No. 304, Kaviltali, Tal: Chiplun, Dist: Ratnagiri, 415605

Communication Address Rozi Plaza Building, Room No. 304, Kaviltali, Tal: Chiplun, Dist: Ratnagiri, 415605

Marital Status Single

Date:

Location: Chiplun Sayali S. Reelkar

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