Pharmacy Technician Customer Service
Resume:
Jade Whitaker
Williamsport, PA *****
*****************@*****.***
Work Experience
Pharmacy Technician
Weis Markets - Williamsport, PA
February 2024 to Present
• Accurately prepare and distribute patient medications;
• Perform calculations;
• Prepare sterile medicines including those used to treat cancer;
• Collect accurate patient information
• Process third party billing claims and assist with prior authorization completion;
• Work directly with patients to obtain medication histories and reconciliation;
• Assist in the management of investigational drug studies;
• Use technology to help maintain accurate patient records, medication inventory, and orders, and;
• Ensure compliance with regulatory requirements.
Dietiary Aide
Rose View Nursing and Rehabilitation Center - Williamsport, PA October 2021 to Present
• Prepared meals and beverages using specific procedures and participated in menu planning
• Demonstrated an understanding of the HACCP guidelines by the following proper time, temperature, and storage controls and completes the appropriate documentation as required
• Served meals using standards to maintain sanitation and quality
• Stored stock appropriately in order to maintain cleanliness and prevent food spoilage
• Accurately recorded meals served and monitor temperatures of food
• Cleaned assigned dining areas using appropriate procedures
• Washed dishes and/or utensils according to acceptable standards of practice
• Ensured compliance with sanitation
Pharmacy Technician
CVS OMNICARE PHARMACY - Williamsport, PA
July 2023 to December 2023
• Prepackaging medication in blister packs
• Operating packaging equipment
• Pulling drugs from the shelf
• Labeling prescriptions appropriately
• Inventory management
• Drug handling and processing
• Preparing compounded medications using sterile and non-sterile processes. Pharmacy Technician
Rite Aid - Williamsport, PA
October 2022 to May 2023
• Locate, dispense, pack, and label a prescribed medication for a patient
• Perform basic math calculations
• Prepare sterile medicines
• Collect patient information
• Process third party billing claims and assist with prior authorization completion
• Perform data entry for patient information and medications and ensure compliance with HIPAA regulations and patient confidentiality laws.
• Deliver quality customer service, prepare prescriptions, field inquiries, escalate issues to the Pharmacist, and achieve a 92% customer satisfaction rating. Education
High school diploma
Williamsport Area High School - Williamsport, PA
August 2018
Williamsport High School - Williamsport, PA
September 2017
Skills
• Microsoft Office
• Microsoft Excel
• HIPAA
• Typing
• Menu planning
• HACCP
• Food preparation
• Meal preparation
• Dietary department experience
• Infection control
• Dietary aide experience
• Cleaning
• Organizational skills
• Communication skills
• Customer service
• Leadership
• Stocking
• Typing
• Customer service
• Analysis skills
• HIPAA
• Medical terminology
• Leadership
• Sales
• Organizational skills
• Microsoft Word
• Microsoft Outlook
• Computer skills
• Retail sales
• Phone etiquette
• English
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