System Administrator Desktop Support

KENNETH TICE

**** ****** ******, ************, ** 46224 C: 317-***-**** *******@************.*** PROFESSIONAL SUMMARY

Experienced IT Professional committed to maintaining cutting edge technical skills and up-to-date industry knowledge. Outstanding troubleshooter and team player who understands the importance of building rapport. Detail-oriented leader, motivated at all phases from beginning to end.

WORK HISTORY

Consultant, Modern Workplace, 08/2023 to current

Sondhi Solutions – Indianapolis, IN

• Managed and provided support for all Tier 2-3 hardware and software of IT. System Administrator, 08/2022 to 08/2023

Orange Bench Technology Services – Indianapolis, IN

• Lead role in creation and deployment of PC & Mac automated provisioning via Intune.

• Server Maintenance/Management: Backups, deployment, updating/patching to maintain industry security standards. (cloud, local, hybrid)

• Assisted with tier 2 & tier 3 desktop support: account creations, hardware (PC’s, Mac’s, switches, servers, printers, cameras, POS systems, wireless access points, servers) & software troubleshooting.

System Administrator, 10/2020 to 08/2021

Simon Property Group – Indianapolis, IN

• Assist in managing, deploying and troubleshooting software, workstations, mobile devices, desktop phones, printers, wireless access points, point-of-sale & networks.

• PCs used in Citrix (virtual environment)

• Wireless Access Points (Cisco Meraki)

• Switches (Cisco)

IT Professional (Owner), 11/2014 to 08/2022 (reacquired largest client 08/2021 to 07/2022, post SPG) RAK Computing – Indianapolis, IN

• Providing IT consulting and support for both residential & businesses (remote/on-site).

• Virtual Private Server Management – Linux (web hosting)

• Wireless Access Points, Switches, Firewalls, Servers (Cisco, HP/Aruba, UniFi, Fortinet ) System Administrator, 05/2012 to 03/2015

Technology Electric – Noblesville, IN

• Managed and provided support, training, maintenance for all devices, including workstations, printers, tablets, (all) networking.

Education

Information Systems, 2013

Indiana University Purdue University Indianapolis – Indianapolis, IN Computer Science, 1997

Heartland Community College – Normal, IL

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