Quality Control Customer Service
Resume:
Johannesburg, Gauteng
***************@*****.***
Curriculum Vitae of
Juston du Plessis
EXPERIENCE
QA Manager • Renform CC
Creating and implementing quality standards and procedures. Handle all quality control aspects. Reviewing, monitoring and enforcing quality procedures. Prepare quality documentation and reports by collection, analyzing and summarizing information and trends. Ensuring all quality documentation is up to date, controlled, retrieved and preserved. Develop and implement processes to ensure that products meet required customer specification. Communicates quality standards and parameters to QA team, production and other appropriate departments. Identify and analyse issues and recommend solutions to these issues. Measure effectiveness of preventative measures in collaboration with respective HOD’s. Review customer’s feedback. Oversee QA department and ensure duties and required work is carried out. Responsible for overall legal and requirements in relation to Quality Assurance within the business. Organizing and conducting of internal and external audits with regards to ISO Quality standards. Responsible for handling non conformances, corrective actions and reviews within the company. Perform root cause analyses and resolve problems. Identify business improvement opportunities within the department. Act as catalyst for change and improvement within the department and company.
1 October 2021 – 7 July 2023
Production Planner/Coordinator• Universal Labels & Packaging Planning, scheduling and coordinating production of the company’s products. Evaluating raw materials and equipment to ensure everything is in place for production. Scheduling shifts and workers to provide proper coverage. Reporting on the production status and any production issues to upper management. Handling production disruptions and productivity problems. Finding ways to improve productivity and reduce costs. Using market forecasts and competitive analysis to anticipate necessary production changes. Liaison with internal production and sales team to service customers. Customer servicing. Monthly material stock-take. Warehouse management. ISO implementation.
Reason for leaving: Unfavourable working conditions. Unprofessional behaviour between colleagues.
4 November 2019 – 29 October 2021
Estimator• Novus Labels
Estimating job costs. Analyzing job costing. Calculate accurate and timeous quotation. Improving production through new and cost- effective ways. Creating job tickets. Tender pricing submissions. Customer service. Warehouse management. Liaison with internal production and sales team to service customers. Internal sales experience. EFI Monarch systems champion (super-user). Supplier negotiations experience.
Reason for leaving: Retrenchment
2 January 2019 – 1 November 2019
Estimator• Lebone Lables
Estimating job costs. Analyzing job costing. Calculate accurate and timeous quotation. Improving production through new and cost- effective ways. Creating job tickets. Tender pricing submissions. Customer service. Warehouse management. Liaison with internal production and sales team to service customers. Internal sales experience. Supplier negotiations experience.
Reason for leaving: Paarl Print was bought out by Lebone Printers. Novus Labels opted to retain me as they were part of the bigger Novus Group.
02 December 2013 – 20 December 2018
Estimator• Novus Print Solutions
Estimating job costs. Analyzing job costing. Calculate accurate and timeous quotation. Improving production through new and cost- effective ways. Creating job tickets. Tender pricing submissions. Customer service. Warehouse management. Liaison with internal production and sales team to service customers. Internal sales experience. Supplier negotiations experience.
Reason for leaving: Believed moving to labels and packaging was a better move for my career as commercial printing was declining. 07 January 2013 – 29 November 2013
Bookeeper• iFama Pty Ltd.
Full debtors and creditors functions. Monthly reconciliation for various customers. Keeping record of customer amounts owed. Liaison with customers on outstanding balances. Financial reporting. Making payments. Checking if bank statements are in accordance with payments. Pastel experience.
Reason for leaving: Was not a permanent position. Was still busy with studies at the time.
SKILLS
Full finance function. Debtors and Creditors knowledge. Pastel knowledge. Negotiating with suppliers for best pricing. Extensive knowledge of Gravure, Flexo, Sheetfed and Digital printing. Technical experience. Systems Software experience. Project Management experience. Sales experience. Good communication skills. Warehouse management experience. Production Planning experience. Tender submission experience. Compiling monthly reports for management. Job costing and tender costing experience. Problem solving. EDUCATION
Rosebank College
• Currently studying towards degree in Logistics and Supply Chain Management.
Boland College
• Graduated in 2013 with N6 National Certificate in the following subjects: Financial Accounting / Cost & Management Accounting / Computerised Financial Systems / Entrepreneurship & Business Management / Tax.
• Finished my last semester at the top of my class. Paarl Gymnasium High School
• Matriculated in 2011 with National Senior Certificate with the following subjects: Maths / Life Science / Accounting / Business Studies / English FAL / Afrikaans FL / Life-Orientation BIO
Born in a small town of Paarl, Western Cape. I matriculated at one of the most prestigious schools in South Africa, Paarl Gymnasium High School. I finished college as one of the top students in my class. I have acquired knowledge in the financial industry and FMCG printing industry. I have a very strong costing background have obtained experience in managing warehouses, and production planning. REFERENCES
- Kassie van der Walt (Former Chief Estimator)
Lebone Labels
- David Samuel (Former Sales Manager)
Novus Print Solutions
- Stuart Cox (Former Production Manager)
Universal Labels
Contact this candidate