Salesforce Developer Crm
Resume:
Sandhya Reddy
Ph.: 980-***-**** Ext. *** Email to: *******.*********@*****.***
Sr. Salesforce Developer
SUMMARY
9+ years of IT experience in Salesforce CRM Application Software Designing and Web Development with
6+ years of experience in Salesforce configuration and customization.
Experience in Sales Cloud, Service Cloud and Customer Portal using Salesforce CRM.
Experience in working on Salesforce.com Sandbox and Production environments.
Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales cloud and Service Cloud Modules.
Experienced in SalesForce.com Apex Classes, Apex triggers, Visual force pages, Custom components, Custom Settings, Force.com API.
Worked with Dynamic Apex to access SObjects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
Worked on aura components and Lightning Web Component (LWC ) to give user Custom UI with additional features.
Implemented Triggers, Workflows/Approvals, Process Builders, SOSL and SOQL.
Experience with data migration through Import Wizard, Data Loader, Workbench and Bulk API’s in Salesforce.
Experience in Creating User Roles, Role Hierarchies, Profiles, Permission sets and Sharing settings to ensure that the protected data is available only to the authorized users.
Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
Good experience in source control and CI/CD DevOps tools Git, GitHub, Copado, BitBuckt. Built salesforce code from the repository.
Proven ability to translate high-level objective into practical analysis and deliver actionable recommendations.
Record of managing complex projects and creating solutions that work.
Proven leader with outstanding relationship building skills and strong communication abilities
Highly motivated team player with ability to work cross-organizationally and manage strict deadline.
Certifications:
Salesforce Certified Platform Developer I
TECHNICAL SKILLS
Salesforce Technologies
Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects
Salesforce-Tools &Integration-Tools:
Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox, and Production), Workbench, Exact target, Automation studio, Email campaign.
Databases
MS SQL Server, Oracle
Web Technologies:
SOAP, REST, JSON, HTML5/CSS, AJAX, jQuery, Bootstrap
Programming Languages
Apex, C, C#, JavaScript, Python, PHP
Tools/Platforms
Tableau, Informatica, SharePoint, Visualforce, Microsoft Visual Studio, SQL developer, Oracle
PROFESSIONAL EXPERIENCE
Ebay.com, Austin, TX July 2022 – Till Date
Role: Sr. Salesforce Developer
As a part of the project, worked on in SFDC Development using Lightning Application, Classes, Controllers, Triggers, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots, Page Layouts, Org - Wide default, Sharing rules.
Good experience in writing SOQL, SOSL, Relationship queries in apex classes, triggers and batch classes and customized queries to avoid governor limits.
Designed a complex data model involving API callout methods and implemented Lightning Component Tab using Custom Metadata as virtual SF fields.
Migrated all the automated processes which are built with Workflows and Process Builders to Flows without changing the functionality.
Performed the detailed analysis of functional and technical requirements. Designed & deployed the custom objects. Identified the lookup and master-detail relationships and created the junction objects.
Worked extensively on the code refactoring project.
Worked on Data Synchronization and on demand connection and integration between force.com and other CRM, ERP systems by using AppExchange tools and by developing custom Apex RESTful webservice classes and outbound calls to the external system using Http classes and methods.
Ensure quality, reliability, and functionality by conducting code reviews and assisting in root cause analysis to troubleshoot, identify, and resolve defects throughout various application development and deployment stages.
Collaborate with cross-functional teams of technical and non-technical stakeholders to gather requirements, brain-storm the design solutions and Implement them.
Provide daily administration, maintenance, and support of Salesforce applications and integrations, creating and maintaining technical documentation and manuals as required.
Excellent communication and inter-personal skills accustomed to working in both large and small team environments.
Strong ability to learn and implement multiple technologies in short time.
CVS Health, Plano, TX Sep 2020 – July 2022
Role: Salesforce Developer
Developed Lightning components using Lightning app builder by incorporating Lightning design system styles in the components of Salesforce and Lightning.
Worked on Sales Cloud, Service Cloud, Customer Portal using Salesforce CRM.
Experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force Pages, Classes, Controllers, Triggers, Indexes, Locks Web Services, Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.
Built Lightning Component Tab for Salesforce and Custom Applications in Lightning Experience.
Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning component look and feel better.
Used field level security along with page layouts in Lightning to manage access to certain fields.
Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects.
Demonstrated ability to translate customer requirements into specification
Strong ETL Knowledge of Data Integration, Master Data Management, Data Profiling, Data quality processes.
Reviewing and correcting project direction, approach, key artifacts and worked in provider management/ on-boarding process/ credentialing and licensing.
Worked with senior team members to analyze of each product and its competitor, to integrate new product, and optimize existing products
Experience in creating and maintaining Automations & Data Extensions and connector data transfer processes in Marketing Cloud.
Have worked on aura components and Lightning Web Component (LWC) to give user Custom UI with additional features
Implemented Service Cloud and Opportunity Management (Case Management, High Volume Customer Portal, Partner Portal) for business and technical support for its channel customers.
Developed UI using HTML, JavaScript, and SOAP/REST API’s. Involved in data mapping and migration of data from legacy systems to Saleforce.com Objects and fields.
Dell Technologies, India Sep 2015 – Aug 2018
Role: Salesforce Developer
Worked on Salesforce Service Cloud - Chat / Email Integration and Social Integration.
Implemented search, filtering, and tagging features on page layouts to make it easier for sales to locate relevant marketing content and documents in SalesForce.com CRM Content
Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
Created Entitlement Process, Milestones for better management of cases
Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Classes, Apex Triggers
Created Email Services and Web-to-Lead process for automation
Monitored automations in Automation Studio and was responsible to enhance the system by implementing data retention methods.
Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com API and Webservices
Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and it to read, extract, and load data from comma separated value files
Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts
Created and maintained the documentation for application Design, data mapping document for Migration and integration technical design document.
Created communication templates used for email alerts based of Text, HTML and Visualforce types
Created workflow rules, approval process and defined actions like Tasks, Email alerts, outbound message and Field updates
Created Custom Objects and fields for transactional and contractual information and used SOSL query to search all objects including custom objects
Deployed Sandbox salesforce.com application into Production using Force.com IDE
Generated Apex Class using WSDL files of web services from external systems
Developed several custom reports like tabular reports, matrix reports and joined reports including data filters, groupings, and customized graphs to better assist managers and report folders to provide report accessibility to appropriate personnel
Clematis Technologies, India Nov 2014 – Sep 2015
Role: Salesforce Developer/Administrator
Involved in business requirements meeting for requirements analysis, designing data model, identifying customizations and prepared Technical Design Document.
Created relationships among objects using Lookup, Master-detail and Junction Object relationships
Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
Implemented customizations using Apex controller classes (Custom, Extension), Triggers and Visualforce pages
Migrated data from Legacy Systems to Salesforce CRM using data loader
Created Roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users
Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue
Responsible for creating Sharing rules among all the users in Different Roles and Subordinates
Implemented auto task creation, scoring and lead nurture programs, Sales insight interesting moments, and web form/landing page creation
Used Saleforce.com platform to identify issues and gaps in current Reporting format and suggested implementation of the Analytical tools provided by the Salesforce.com to enhance Reporting and Data consolidation
Created code coverage test classes to achieve 75% of code coverage which is mandatory for deployment to production.
Amazon, India Sep 2009 – Aug 2012
Role: Front End Engineer
Web developer focusing front end design & development using HTML, CSS & JavaScript.
Developing intuitive, interactive, usable pages across web and mobile platforms.
Assisted in the development of the user interface with JavaScript frameworks.
Providing UI architecture, UI interface consulting, usability and graphics development to product managers, and development team.
Collaborated with project managers and creative teams to deliver original, efficient solutions.
Worked across the Software Development team to gather the requirements and extensively involved in building and managing the design elements.
Participated in weekly meetings with executives, supported brainstorming and idea generation.
Worked with quality assurance team to resolve design/Framework issues.
Collaborated with other developers and operational teams to create and prioritize requirements.
Awarded Employee of the Month for performing great work.
EDUCATION
Punjab Technical University, India, Nov 2014
Master of Science
Specialization: Multimedia Technology GPA: 3.60/4.00
Osmania University, India, Apr 2009
Post Graduate Diploma in Bioinformatics CGPA:3.3/4.00
Osmania University, India, May 2008
B.Sc CGPA:3.25/4.00
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