Customer Service Order

JENIFER NYAPELA KHAMALI

Email: *.********@*****.***

Phone: +254*********

Address: Mombasa-Kenya.

Marital Status: Single

OBJECTIVE:

Pursue a position of a Waitress in which customer service orientation and interpersonal skills, along with professional attitude towards clients, is valued and appreciated. Performing my role with full dedication, integrity and care to make a significant contribution to the image and profits of the hospitality organization. SKILLS:

• Commitment • Interpersonal Skills

• Customer Service • Teamwork

• Hardworking • Courteous

• Organized • Computer Know-How

WORK EXPERIENCE:

Feb 2018 to April 2019 :Bamburi beach Hotel

1 year 2months worked as waitress

-Providing excellent wait service to ensure satisfastion

- Taking customer order and delivering food and beverage

-Making menu recommendation, answering quation and sharing additional infomation with restaurant patrons.

June 2015 to Dec 2017: Nyali International Beach and Spa Hotel 2 Years 7 Months Worked as a Waitress

• Greet incoming and departing Guests

• Use visual cues to seat Guests in either the bar or dining area

• Manage the flow of Guests into the Dining and Bar areas

• Tend to special Guest needs and requests

March 2013 - April 2015: The Lounge Night Club

2 Years 1 Month Worked as a waitress

• Provide the perfect service experience for every Guest

• Ensure the Guest feels important and welcome in the restaurant

• Must know all food liquor, beer, wine and retail offered

• Present menu, answer questions and make suggestions regarding food and beverage

Jan 2012 - Feb 2013: Oxygen Media Agency

1 Year 1 Month Worked as sales girl for Nivea, Ariel, Lifebuoy, Richot, Vaseline, Pampers, Cussons, Safaricom and Airtel.

• Creating awareness and education to customer about the product, pushing the products in the market.

• Increasing sale.

• Knowing customer needs and wants

• Getting customer feedback on product

PROFESSIONAL BACKGROUND:

July 2014 - Sept 2014: EAST AFRICAN INSTITUTE OF CERTIFIED STUDIES Computer Application Courses – 14 Packages

2011-2012: NAIROBI AVIATION COLLEGE

Diploma in Computerized Tourism and Travel Management 2004-2010: SACRED HEART HIGH SCHOOL

Kenya Certificate of Secondary Education

1997-2004: STAR OF THE SEA PRIMARY SCHOOL

Kenya Certificate of Primary Education

INTERESTS

• Reading books, journals and magazines

• Travelling

• Socializing

• Singing and dancing

REFEREES:

Upon Request

Contact this candidate