Technical Support Technician
Resume:
PROFILE
Personable and knowledgeable IT
support technician with over 2+
years of experience assisting
customers with various hardware
and software related issues.
*************@*****.***
EXPERIENCE (2.8 YEARS)
MOHANISH
UKEY
Technical Support Engineer
Worked as a Customer Support
Associate providing end to end resolution
to the customers and clients with root
cause analysis and documenting the issue
Gurgaon, Haryana 122010
Currently working as Technical Support
Specialist L1/Tier 1 at
Kyndryl Solution Private Limited-Till now
Key Qualifications & Responsibilities
Supported customers with basic technical
support for current and past software
releases.
Assisted clients with general support for
hardware, peripherals, network connections,
and external software.
Escalated help desk tickets to Level 2 / Tier 2
support when outside the scope of L1/T1
technician support.
Provided in-depth technical support
to clients at a Tier 3 level, solving
99.2% of issues without transferring to
Tier 2 support. Seeking to provide
expert technical support to enterprise
organizations as the L3 tech support
engineer at Kyndryl Group.
SUMMARY OF
QUALIFICATIONS
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware
and software.
Following up with clients to ensure the
problem is resolved.
KEY SKILLS
Technical Skills (Tools)
Service now
Active Directory Tool
RDP, Mainframe tool
Zoho
MS 365 products troubleshooting
like outlook,teams,drive,DNS,
MS Authenticator etc.
Startek Aegis Pvt Ltd June 2021- June 2022
EDUCATION
G.H RAISONI ACADMEY OF ENGG
Mechanical Engineering
Graduation: 2020
Passed with: 8.75 CGPA
LANGUAGE
English
Hindi
Marathi
Japanese (Beginner)
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