Insurance Agent Customer Service

Insurance Agent -nursing Assistant

Work History Contact

Skills

Lisa Ricketts

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Nursing Assistant

Moravia Health, Philadelphia, PA

Offered immediate assistance in emergency and

routine paging situations to evaluate needs and

deliver care.

Monitored, tracked, and conveyed important

patient information to healthcare staff to help

optimize treatment planning and care delivery.

Maximized patient satisfaction by helping

individuals carry out personal tasks such as

dressing and walking.

Reported unusual or urgent circumstances in

patients' condition or environment immediately to

nurse supervisor.

2023-08 -

Current

Insurance Agent

American Income Life Insurance Company,

Swedesboro, NJ

Built relationships with clients using active listening and issue resolution to provide excellent service. Maintained high standards of customer service by

building relationships with clients.

Determined client needs and financial situations

by listening and scheduling fact-finding

appointments.

Responded to customer calls swiftly to resolve

issues and answer questions.

2022-11 -

Current

Receptionist

Kec Remodeling, Philadelphia, PA

Provided clerical support to company employees

2021-09 -

2022-09

Address

Chester, PA 19013

Phone

610-***-****

E-mail

****.******@*****.***

Patient-focused care

Computer literate

Recording vital signs

Companionship and

emotional support

Dementia and Alzheimer's

knowledge

Direct Patient Care

Transporting patients

Education

by copying, faxing, and filing documents.

Managed multiple tasks and met time-sensitive

deadlines.

Answered central telephone system and directed

calls accordingly.

Corresponded with clients through email,

telephone, or postal mail.

Customer Service Representative

Aaron's Furniture, Folsom, PA

Answered customer telephone calls promptly to

avoid on-hold wait times.

Provided primary customer support to internal and

external customers.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

Updated account information to maintain

customer records.

2016-06 -

2021-01

Diploma

Chester High School - Chester, PA

2005-09 -

2009-06

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