Customer Service Representative

Location:

Spring, TX

Posted:

June 02, 2024

Contact this candidate

Resume:

Kimberly Lotz

***** ****** ******, *******, ***** 77084

Email: ********@*****.*** Mobile Telephone: 832-***-****

Dependable, Dedicated, Customer Service Professional

Professionally, brings more than 20 years of building customer relationships, solving issues, and cross-selling services when applicable. This requires a broad skill set including outstanding communicative, technical, collaborative, customer-centric, expediting, and leadership skills. Utilized well, these skills, among others, will promote customer satisfaction, retention, and referrals to enhance corporate branding and profit.

HIGHLIGHTS OF QUALIFICATIONS

Special Projects Leader • Quick to Learn • Administrative Excellence • Customer Satisfaction Champion

Effective, Creative Communicator • Dynamic Problem-Solver • Adept Collaborator • Cost Reduction & Avoidance

Mentor, Trainer & Coach • Multi-Tasker • Remote or In-Office • Skilled Decision-Maker • Team-Building Activities

PROFESSIONAL SYNOPSIS

EIS, Houston, TX Sept 2022 - Jan 2023

"EIS is a leading distributor for process and production materials, fabricated solutions, and value-added services."

Account Specialist

oPresent and sell company services to new and existing customers

oProspect and contact potential customers

oReach agreed upon sales targets by the deadline

oResolve customer inquiries and complaints

oSet follow-up appointments to keep customers aware of latest developments

oCreate sales material to present to customers

ABB; Houston, TX MAY 2010 – AUG 2019

“At ABB, we empower people with technology to drive the transformation of industries needed to enable a low-carbon society and address the world’s energy challenges.”

Customer Service Representative

oFunctioned as the main customer contact for the rotating equipment lines.

oCollaborated with the Manager on implementation of new procedures to enter custom quotes.

oWorked closely with warehouse personnel to improve the logistics for the Company.

oDiligently studied all product lines to become well-versed and available should any need(s) arise.

oStrong history of initiating measures to provide rapid response to customer problems and inquiries and expand access to information.

Toshiba International Corp.; Houston, TX FEB 1989 – MAR 2010

“The Motors & Drives division offers a full range of low and medium voltage motors and adjustable speed drives. These products, hallmarked for quality, performance, and durability, can be customized to meet the most demanding applications.”

Customer Service Representative III

oQuickly promoted from Receptionist to Customer Service Representative with 11 accounts.

oFunctioned as primary point-of-contact between customers and Toshiba.

oOrganized and led monthly team-building activities that grew from departmental to company wide.

oCollaborated with all involved personnel in the resolution of any and all difficult customer issues.

oCommunicated with customers’ management along with sales’ personnel updating them on issues and their status.

oWon Appreciation Award from two, Sales Regions.

oProvided expertise in creating multimedia presentation materials along with facilitating, planning, and implementation of business meetings, team-building functions and social events.

ACADEMIC SUCCESS & PROFESSIONAL DEVELOPMENT

oCore Requirement – Cy- Fair College, Cypress, TX

oComputer skills including MS Office Suite

Kimberly Lotz

14955 Tilley Street, Houston, Texas 77084

Email: ********@*****.*** Mobile Telephone: 832-***-****

PROFESSIONAL REFERENCE PORTFOLIO

Laura Christopher

Peer

432-***-****

********************@*****.***

Glenda Knopp