Customer Service Representative

Khurshid Ahmed Liman

*** ******* ** *** ** Cambridge Ma 02139 Cell: 617-***-**** ********.*****@*****.*** EDUCATION

Community Academy of Science and Health

Class of 2021

Cambridge College

Major: Bachelor Of Science In Management Studies

SKILLS

Proficiency in Microsoft Word, Google Docs, and Excel in Mathematical Computations, Ability to multitask, Team Player, Highly Responsible.

LANGUAGES

Proficient in reading, writing, and speaking Bengali and English. Ability to translate speaking and writing of these two languages. Ability to speak Hindi. VOLUNTEER EXPERIENCE

Cvs

624 Massachusetts Ave, Cambridge, MA 02139

Supervisor-

● Work effectively with store management and store crews

● Supervise the store’s crew through assigning, directing and following up of all activities

● Effectively communicate information both to and from store management and crews

2. Customer Service

● Assist customers with their questions, problems and complaints

● Promote CVS customer service culture. (Greet, offer help, and thank)

● Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

● Maintain customer/patient confidentiality

Star Market

14 McGrath Hwy, Somerville, MA 02143

CSR - Customer service representative

helping out Customer

taking responsibility

Dunkin donuts 1931 Dorchester Ave, Dorchester, MA 02124

● Took money from customers and provided change

● Stocked

● Closed store

Dorchester, MA Mar. 2016 - May 2017

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