Fort Wayne Customer Service

JAYSHAWN UNDERWOOD

260-***-**** *************@******.***

https://www.linkedin.com/in/jayshawn-underwood-247089231/

EDUCATION & SCHOLARSHIPS

Marian University Indianapolis, IN Bachelor of Science in Management and Marketing (double major) Graduation December 2024

Recipient of MU Football Scholarship for outstanding player performance in high school

Maintain requirements to receive annual 21st Century Scholarship

SKILLS & QUALITIES

Leadership Problem-Solving Detail-Oriented Teamwork Willingness to Learn Positive Attitude

PROFESSIONAL EXPERIENCE

Marian University Byrum School of Business Indianapolis, IN

Comprehensive Analysis of Business Client: Eli Lilly, A Global Fortune 500 Co. January – May 2024

Placed 1st out of 5 teams in the final competition for mastering the rigor of a challenging semester project to receive high compliments from Eli Lilly Executives on quality presentation, top research and dedicated hard work

Researched companies and drug pipelines to identify a strong company specializing in Neurology, Immunology, or Oncology for a targeted acquisition

Partnered with peers to evaluate corporate strategy, market analysis, financial valuation and forecasting to determine best targeted acquisition to strengthen Eli Lilly & Company pipeline

Enterprise Rent-A- Car Fort Wayne, IN

Management Trainee Intern May - August 2023

Provided prompt, quality customer service; reviewed all paperwork with customer to ensure full understanding

Assessed inventory of cars to determine trades, replacements and for needed repairs

Assisted manager in daily operations to gain knowledge in the daily operations of a singular Enterprise location

FedEx Fort Wayne, IN

Unload/Load Associate4 May - August 2022

Worked 3rd shift and partnered with teammates to unload packages to appropriate parties

Loaded packages following standards operating procedures securely and safely for on-time delivery

Used scanning guns to track inventory for warehouse

Comfort Keepers Fort Wayne, IN

In-Home Aide June - August 2021

Supported senior care clients with daily household chores, errands and meals

Built a trusted relationship with clients and families maintaining integrity, strong work ethic and confidentiality

Menards Fort Wayne, IN

Sales Associate May - August 2020

Opened and made sure all products were displayed and paint department was ready for customers

Helped customers with information about paint features for specialized projects

ACADEMIC ACHIEVEMENTS

Marian University Business Plan Competition Team Member August-December 2020

Collaborated with team to create and present business plan for student food service delivery, “Knight Delivery”

Led all areas of the marketing campaign, including promotion, advertising, pre-sales and social media

Competed against 20 student teams for selection to finals to receive investor funds

ATHLETIC EXPERIENCE

Marian University Football Team Corner August 2020 - Present

Selected team captain by coaches and players for outstanding leadership, mentorship and success as a player

Recruited and selected to join team based on ability, diligence and record of success

Named to NAIA All-Conference 2022 team

Engage, support, and serve as a role model to “football buddy” partnering with Team Impact

Portray sportsmanship, strong work ethic, dependability and effective time management

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