Administrative Assistant Health Science

trutexlady@Teresa yahoo.com Medina San Antonio, TX

WORK HISTORY

Administrative Assistant to Oncology Navigator at University Of Texas Health Science Center San Anto

**/**** - **/**** (6 years)

University Of Texas Health Science Center San Anto - SAN ANTONIO, TX Contacted patients via phone and email to confirm diagnosis and follow up with inquiries regarding treatments. Reported on insurance payments to providers and statistical data to inform the Oncology Nurse Set up and maintained physical filing system. Developed productive working relationships with numerous insurance company representatives and the medical records staff from hospitals and clinics throughout Texas Counseled patients on an ongoing basis to assist with challenges Enter and track information into appropriate computer data base. Facilitated troubleshooting, maintenance and updates for office systems. Directed patient communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster patient satisfaction. Controlled and managed medical document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with cancer insurance policies and procedures. Assisted with administrative tasks, including filing, answering phones and faxing and mailing statements. Maintained up-to-date department organizational chart. Administative Assistant to Clinic Operations Direc at University Texas Health Science Center San Antonio

12/2007 - 06/2011 (4 years)

University Texas Health Science Center San Antonio - SAN ANTONIO, TX Manage team of 72, to include training and task delegation. Maintained attendance records, taking note of staff vacation time, sick days and personal days. Tracked and submitted employee time sheets to the payroll department Managed building access and supplied key cards to employees and visitors Tracked department expenses and documented records Coordinated meetings with other department managers and served as main liaison between department heads and executives Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management Facilitated working relationships with building management Performed complex administrative management of sensitive and confidential issues

Referral Coordinator at Cancer Therapy & Research Center 12/2000 - 12/2007 (7 years)

Cancer Therapy & Research Center - SAN ANTONIO, TX Managed up to 20 patient referrals daily through multi-line telephone system. Developed productive working relationships with numerous insurance company representatives. Scheduled patients according to availability, urgency and insurance authorization guidelines. Selected by supervisor to train new hire on departmental processes Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Counseled patients on an ongoing basis to assist with challenges. Collaborated with interdisciplinary team of physicians, as well as patients and families, to determine appropriate treatment options. Prepared all required treatment records and reports for initial consultation Monitored multiple databases to keep track of patient demographics EDUCATION

Thomas Jefferson High School - San Antonio, TX

Graduated 1988

Not Applicable

Mansfield Business School - San Antonio, TX

SKILLS

Filing, year

Customer relationship management, year

LANGUAGES

English, Moderate

SOCIAL NETWORKS

Facebook, https://Jolene Stallings

Twitter, https://Instagram

Linkedin, https://www.linkedin.com/in/filip-noel-ogues/ ABOUT ME

I served in the military

I have a drivers license

I have management experience : 030 years

I have a security clearance

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