Warehouse Associate Customer Service

ROFIAT APONMADE

506-***-**** **********@*****.*** 30 Metcalf Street, Moncton NB

PROFILE

Diligent and detail-oriented professional with a proven track record in warehouse operations and retail environments. Possessing excellent organizational skills, I am adept at managing inventory, ensuring timely delivery, and providing exceptional customer service. With a strong work ethic and the ability to thrive in fast-paced settings, I am committed to contributing to the efficiency and success of the warehouse and retail operations.

SKILLS

Proficient in maintaining accurate inventory records, conducting regular stock checks, and replenishing stock as needed to ensure optimal levels.

Skilled in processing incoming orders, picking and packing items efficiently, and coordinating shipments to meet customer demands and deadlines.

Knowledgeable in proper storage techniques and warehouse organization.

Committed to providing excellent service to customers, addressing inquiries, resolving issues, and ensuring a positive shopping experience both in-store and during deliveries.

Familiar with point-of-sale (POS) systems, cash handling procedures, and product merchandising techniques to drive sales and maximize customer satisfaction.

Strong verbal and written communication skills, capable of effectively liaising with colleagues, suppliers, and customers to convey information accurately and professionally.

Flexible and able to quickly adapt to changing priorities and environments, maintaining productivity and quality standards under pressure.

Collaborated with team members to achieve sales targets and uphold a positive shopping atmosphere for customers.

EXPERIENCE

Warehouse Assistant Adam & Eve Grocery Store Maryland, Lagos State, Nigeria February 2017-October2023

•Received, inspected, and stored incoming merchandise, ensuring accurate documentation and proper handling procedures.

Picked and packed orders according to specifications, meeting productivity targets while maintaining high standards of accuracy.

Coordinated with shipping carriers to schedule pickups and ensure timely deliveries to customers.

. Ability to work in a fast-paced warehouse environment is required.

Assisted in maintaining cleanliness and organization within the warehouse, adhering to safety regulations and best practices.

Communicates positively with supervisors, sales staff, fellow workers, and customers to coordinate deliveries/pick-ups.

Assists in keeping the facility secure. Ensures all equipment is stored at end of day and all doors and gates are secured.

Good communication skills, both written and verbal.

Ability to lift to 50lbs frequently.

Volunteer Experience:

Warehouse Handler Habitat for Humanity Warehouse, [950 Mountain Rd, Moncton, N] April 2024 -Till present

1. Accepting incoming donating items, verifying their contents against invoices or packing slips, and recording any discrepancies.

2. Organizing and storing received items in designated locations within the warehouse, ensuring efficient use of space and easy retrieval.

3. Fulfilling orders by selecting the appropriate items from their storage locations, packing them securely, and preparing them for resale.

4. Adhering to safety protocols to prevent accidents or injuries and reporting any maintenance issues or hazards to supervisors.

5. Collaborating with colleagues to achieve daily tasks efficiently and assisting in other areas of the warehouse as needed.

Education

Civil Engineering Technician NBCC, Moncton campus 2024-till present

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