Customer Service

Elizabeth Yoakum

*********@*****.*** 469-***-**** Mesquite, TX

WORK EXPERIENCE

Support Services Group-APAC (Disney PH) Sept. 2022 – Nov. 2023 Viewer Experience Advocate Pasig, Philippines

Aims in providing the viewers the best streaming experience from the moment Disney+PH newly launched in the Philippines last November 2022 (disneyplus.com)

Providing quality customer service assistance to viewers/streamers via social media platforms and email chat support

o Promoting product and it’s features to interested or potential customers o Offering solutions to issues encountered and performs troubleshooting when necessary

Needed scheduling flexibility to take care of personal things and moved to the US which is why I left this role, but now I'm ready to jump back and continue my journey in related field, or start in a new career path

Personal Matters/Travel June 2020 – July 2022

Some family matters and items that needed to be taken care of

Traveled out of town with family

Cognizant Technology Solutions Philippines, Inc. Sept. 2019 – May 2020 Medical Underwriter Taguig, Philippines

Reviewing Life, Short Term and/or Long Term disability application forms and medical documents for final decisions and/or recommendations

Complete processing shall mean approve, deny or pend for a request of additional information One Contact Center Inc. June 2018 – July 2019

Pre-existing/Claims examiner and Medical records analyst Pasig, Philippines

Analyzing patient medical records to determine whether the patient diagnosis is pre-existing, denied or good to pay

Examining and processing of claim numbers for the given patient condition, and other related diagnosis

Convergys Philippines Corp. - Liberty Medical LLC Oct. 2013 – July 2017 Insurance Verification and Preauthorization Specialist Mandaluyong/Pasig, Philippines

Verifying patient coverage and benefits with health insurance companies

Analyzing patient insurance coverage and policies

Requesting Preauthorization from insurance, based on patient and doctor’s order EDUCATION

Our Lady of Guadalupe Colleges June 2005 – April 2010 Degree in Bachelor’s of Science in Nursing Mandaluyong, Philippines

Philippine Registered Nurse (Nursing Licensure Examination board passer of 2010) SKILLS & INTERESTS

Skills: Customer service; customer support; positive attitude; time management; computer literacy; document review/analysis; medical documentation; underwriting; insurance verification; claims

Interests: comedy; romcom; adventure/sci-fi; Kdrama; home workout; health and wellness; fashion; skincare; traveling; streaming/music; Quora; Reddit; Bridgerton

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