Quality Control Help Desk

JAMES D.

WOODLAND

*************@*****.*** (***) 379- 0979

Greensboro, NC 27405

PROFESSIONAL SUMMARY

To continuously improve the manufacturing process environment via excellent quality methodology application including: Six Sigma, Quality Control, Assurance, and SPC, Metrology / 5S, ISO Series (9001:2000, 14001), Kaizen, Non-Conformance Resolution, Root Cause Analysis, MS Office Professional / Lotus Notes

SKILLS

Help Desk Operations

Peripheral Repair

Hardware Installation

Application Installations

Desktop Technical Support

Debugging

WORK HISTORY

Self Employed PC Support Technician / Field Inspector/Auditor NonyaBiz, LLC. 08/2007

Independent computer repair/ OS configuration/Network Troubleshooting

Conducted field inspections of residential and commercial properties.

Phase I Environmental Audits

Laptop Repair Technician Lenovo, Inc. /TRC Staffing 06/2022 - Current

OS install/configuration/Wireless Network Troubleshooting

Hardware installation; QA testing; completion documentation

Quality Auditor Trigo, Inc., /Adecco Staffing, A.W. Manufacturing 10/2018 - 11/2019

Conducted in-process audit of workstations.

Review of batch documentation

Gemba audits

Quality Auditor Supervisor Cascade Die Casting 10/2006 - 05/2007

Supervised, scheduled, and trained quality technicians and inspectors.

Resolution management of non-compliant issues / non-conforming materials

Participated in quality meetings, and communication between departments and shifts.

Handled operator related quality issues and staff disciplinary actions.

Provided operations feedback to Quality Manager on any quality issues.

Quality Auditor Supervisor /Quality Technician (2nd shift Contract) Diebold, Inc. 08/2005 - 10/2006

Monitored plant wide quality system to ensure production quality.

Identified opportunities to improve manufacturing process.

Collected audit data to implement corrective actions.

Performed supplier quality inspections.

Conducted cross-functional training to certify competence.

Measurement instrument utilization: calipers, micrometers, and gauges

Quality Assurance Auditor Kidde, Inc. 02/2005 - 08/2005

Conducted product testing and continuous in-process audits using SPC.

Documented quality data concerning non-conforming materials, and deviations.

Measurement instrument utilization: micrometers, height gauges, and thickness testers

EDUCATION

North Carolina Agricultural & Technical State University - School of Technology - Greensboro, NC 06/2003

Master of Science: Industrial Technology / Manufacturing Systems

GPA: 4.0

LaSalle University - Philadelphia, PA

Bachelor of Arts: Sociology

Guilford Technical Community College - Greensboro, NC

Six Sigma; A+; Net+; Security+; SQL; Project Management (PMP)

North Carolina State University - Raleigh, NC

Understanding ISO 9001: 2000, ISO 14001: An Overview of Environmental Management Systems

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