Information Technology Support Specialist

Emilio Santiago Vazquez Jr

Port St. Lucie, Florida Remote

910-***-**** • ******.*.*********@*****.***

LinkedIn URL: linkedin.com/in/emilio-s-vazquezjr

U.S. Army Veteran CompTIA & IT Professional Active Secret Security Clearance PROFESSIONAL SUMMARY

U.S. Army Veteran of 20 years who worked as a Patriot Launching Station Enhanced Operator-Maintainer, Land-Based Phalanx Weapons System (LPWS) Avenger Weapons System and Platoon Sergeant while serving in the military. Presently hold an Active Secret Clearance. Spent the last 5 years being a Assistant Senior Leader Instructor at a University with the Reserve Officers’ Training Corps but always held a passion for the Information Technology industry and decided it was time to pursue a professional career in IT after leaving the military. Recently attended ACI Learning for Information Technology and Cyber Security courses through the Computer User Support Specialist (CUSS) program. Planning to secure ITIL, A+, Network+ and Security+ certifications by March 2023. Seeking entry level opportunities within the private or government sectors in areas including IT Specialist, Help Desk, Desktop Support, Service Desk or Technical Support. SKILLS

ITIL 4 Foundations

IT Infrastructure Library, Computer Literacy, PC Operating Systems Navigation, Internet Usage, IP Addressing CompTIA A+

Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components

CompTIA Network+

TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Corporate Network CompTIA Security+

Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security Infrastructure Interpersonal

Communication, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening

TECHNICAL TRAINING

ACI Learning (Virtual Campus) Centennial, CO

Computer User Support Specialist (CUSS) Program Completion Date: February 2023

PeopleCert ITIL 4 Foundations, CompTIA A+ (1101 & 1102), Security+ (601 CML), Network+ (008 CML) CERTIFICATIONS

PeopleCert

ITIL 4 Foundation (In Progress) Anticipated Examination Date: February 2023 CompTIA

A+ Certification (In Progress) Anticipated Examination Date: February 2023 Security+ Certification (In Progress) Anticipated Examination Date: March 2023 Network+ Certification (In Progress) Anticipated Examination Date: March 2023 PROFESSIONAL EXPERIENCE

TamCO Port St. Lucie, FL

Material Handler\Forklift Operator June 2022 – September 2022

Utilized a forklift to load and unload storage containers to/from delivery trucks

Completed daily forklift inspection reports and maintained records onsite

Maintained the storage center and forklift to ensure that they were kept clean and in good repair

Printed and timestamped all waybills including repairing damaged containers

Scanned and uploaded contracts, addendums, and other documents into IT servers

Maintained ongoing contact with drivers to ensure they were successful to fulfill their daily routes Emilio Santiago Vazquez Jr • Port St. Lucie, FL • 910-***-**** • ******.*.*********@*****.*** • linkedin.com/in/emilio-s-vazquezjr Port St. Lucie High School (JROTC: Junior Reserve Officers’ Training Corps) Port St. Lucie, FL Army Instructor November 2021 – May 2022

Enrolls students in the JROTC and supports school officials while executing the curriculum and the integrated and extra curricular activities.

Directs and participates in community services events with Cadets, including weekends duties as applicable. Prepares weekly training schedules.

United States Army Hunter Army Airfield, GA

Assistant Senior Leading Instructor August 2018 – November 2021

Prepared college students for a position in the Armed Forces

Focused on providing training that prepares Cadets for Leadership roles in the military as Commissioned Officers

Participate, organize, coordinate, and direct ROTC activities on the campus and in the community

Trained over 100 cadets each semester

Monitored and recirculated Cadets that needed additional training and understanding of chosen branch

Obtained and used an active Secret Clearance to handle sensitive and confidential information United States Army Fort Bliss, TX

Platoon Sergeant August 2014 – September 2018

Served as the principal advisor to the Platoon Leader

Responsible for the health, welfare, morale, discipline and performance

Responsible for personal and professional development of multiple levels of Leadership

Complies with standard operating procedures, inspection and physical fitness

Trains, supervises and performs duties as a Platoon Sergeant with the guidance of the higher enlisted EDUCATION

University of Phoenix (Virtual Campus) Phoenix, AZ Master of Science in Physical Science Completion Date: March 2009 Bachelors of Science in Physical Science Completion Date: March 2007 Emilio Santiago Vazquez Jr • Port St. Lucie, FL • 910-***-**** • ******.*.*********@*****.*** • linkedin.com/in/emilio-s-vazquezjr Emilio Santiago Vazquez Jr • Port St. Lucie, FL • 910-***-**** • ******.*.*********@*****.*** • linkedin.com/in/emilio-s-vazquezjr

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