Supply Chain Customer Service

RAMYA SETHUMADHAVAN

O p e r a t i o n s E x e c u t i v e w i t h 4 + y e a r s o f

e x p e r i e n c e

Phone: +1-720-***-**** Email: **************@*****.*** WORK EXPERIENCE

UNDER GRADUATION

First Tech Credit Union Dec 2022 - Present

Financial Services Representative

• Gained in-depth knowledge on basic functioning of different verticals within the organization and carried out study projects

• Successfully advised clients on investment strategies, resulting in an average portfolio growth of 10%.

• Managed a diverse client base, providing personalized financial planning and retirement solutions.

• Developed and maintained strong relationships with high-net-worth clients, resulting in consistent referral business.

• Consistently exceeded sales targets by identifying opportunities to cross- sell banking products and services.

• Conducted in-depth financial analysis for clients to identify financial risks and provide appropriate recommendations.

• Advised clients on various financial products and services, ensuring their financial goals were met.

Amazon May 2019 – May 2021

Supply Chain Operations Executive

• Boosted Operational Efficiency: Remotely monitored assigned sites, ensuring consistent uptime exceeding 95%, and collaborated with teams to optimize performance.

• Bridged Communication Gaps: Streamlined collaboration between internal departments, sellers, and external agencies, reducing operational delays by 10%.

• Empowered Teams: Trained and coached associates, achieving higher compliance rate through effective performance management. BACHELORS IN ELECTRONICS AND

COMMUNICATIONS ENGINEERING

• NEHRU COLLEGE OF

ENGINEERING AND RESEARCH

• 81.3%

SKILLS

• SUPPLY CHAIN OPERATIONS

• PROGRAM MANAGEMENT

• PROCESS IMPROVEMENT

• DATA ANALYSIS

• PROBLEM SOLVING

• INVENTORY AND SUPPLIER

MANAGEMENT

• PROJECT MANAGEMENT

• PEOPLE MANAGEMENT

• FINANCIAL SALES

• BANKING OPERATIONS

• CUSTOMER RELATIONS

TECHNICAL SKILLS

• PYTHON, SQL

• DATA VISUALIZATION

• MS TOOLS

• MATLAB, VHDL, VERILOG

Dynamic operations professional with 4+ years of experience in supply chain and banking operations. I am a highly motivated and results-oriented professional with a strong work ethic and commitment to excellence. Proven expertise in delivering exceptional customer service and providing tailored financial solutions. Demonstrates strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

• Data-Driven Optimization: Leveraged data analysis to trigger audits, identify issues, and propose features, leading to 10% improvement in key KPIs.

• Prioritized Seller Satisfaction: Developed SOPs and facilitated proactive problem-solving, resulting in increased seller satisfaction BankBazaar Nov 2018 – March 2019

Customer Relations Executive

• Fast & Accurate Verifications: Streamlined loan, credit card & insurance verifications, reducing processing time by 15% and ensuring high accuracy.

• Targeted Tele-calling Success: Exceeded sales targets by 3% through effective tele-calling, identifying customer needs and recommending suitable products.

• Top-Tier Customer Service: Achieved a 9.6 NPS score and customer satisfaction rating by promptly resolving queries, actively listening, and communicating clearly.

• Financial Expertise: Possess in-depth knowledge of various financial products, enabling confident product recommendations and sales success.

• Communication Master: Adept at engaging customers over the phone, building rapport, and addressing their concerns effectively. ESAF Microfinance Nov 2013 – May 2014

Assistant Manager, Bank Operations

• Assisted in managing daily operations of a busy bank branch, ensuring smooth customer service.

• Oversaw training and development of new employees, improving team productivity and efficiency.

• Successfully implemented new customer service initiatives, resulting in increased customer satisfaction scores.

• Helped develop and execute strategies to drive branch sales goals, exceeding targets by 20%.

• Lead site visits to measure client's satisfaction index and ensured superior customer experience

• Lead portfolio risk analysis, follow up and identifying root causes Industrial Experience ITI Limited, Palakkad

Trainee Dec 2012 – Jan 2013

CERTIFICATIONS

• IBM DATA ANALYST

• IBM DATA VISUALIZATION WITH

PYTHON

• DATA ANALYSIS WITH PYTHON

• DATABASES AND SQL FOR

DATA SCIENCE WITH PYTHON

• DATA ANALYSIS AND

VISUALIZATION

• PYTHON FOR DATA SCIENCE, AI

AND DEVELOPMENT

PERSONAL DETAILS

• US WORK AUTHORIZATION

• VISA CATEGORY: L2

• LOCATION: BELLEVUE

• NO SPONSORSHIP REQUIRED

• FEMALE, 33 YEARS OLD

LANGUAGES

• ENGLISH

• HINDI

• MALAYALAM

• TAMIL

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