Leasing Manager - Assistant Manager
Resume:
EXPERIENCE
ASSISTANT COMMUNITY DIRECTOR, THE POINTE AT VALLEY RANCH TOWN CENTER Acting accounts payable to property assistant manager, assisting in all management duties at a luxury Class A property in New Caney Texas. As assistant community director my Duties included property accounting, managing residential predicaments that may arise, ensuring customer satisfaction. Unit tours, communicating prices and terms to clients, negotiating sales/renewals, and ensuring that the property was appealing to prospective tenants while promoting positive resident relations.
• Held regular meetings with tenants regarding rent as well as late payment arrangements
• Filed evictions, writ of possession, as well as went to court representing property owners/ management.
• Crafted basic but necessary reports to track daily and weekly progress.
• Toured community weekly for patio of the month, and patio violations to ensure all tenants were in compliance per their signed lease contract.
TALON MAXWELL
Mobile: 713-***-****
Email: **************@*****.***
As an experienced professional with extensive knowledge in multi-family leasing and management, I am seeking a position in which my creative skills, unique line of thinking, dedication to continuing the the improvement in every realm of the multi family industry from within the on-site team, paired with my natural leadership abilities, I can best serve the organization’s core objectives. With an emphasis on building relationships within the team and community to improve overall performance, I am dedicated to helping create a flourishing work environment amongst my colleagues and a memorable experience for residents.
OCTOBER 2020 – JANUARY 2022
LEASING MANAGER, DREWERY PLACE
Responsible for leasing, marketing and resident appreciation activities for a luxury Class A property in the downtown Houston. Duties included property/unit tours, communicating prices and terms to clients, negotiating sales/renewals, and ensuring that the property was appealing to prospective tenants while promoting positive resident relations.
• Produced an average closing ratio of 65%
• Earned an average renewal closing ratio of 77%
• Managed regular reporting responsibilities to onsite leadership and property owners
• Conducted regular marketing study reports for comps within the area
• Offered new marketing ideas and strategies to help hold an aggressive competitive edge
• Built successful relationships in a challenging professional environment 2
EDUCATION
SKILLS
AUGUST 2018 – OCTOBER 2020
LEASING PROFESSIONAL, FINGER COMPANIES
Accountable for serving as initial point of contact for potential residents, initiating lease procedures and assisting existing tenants with various requests for service. Duties included meeting with prospective tenants to determine lease terms, receiving security deposits and coordinating with current tenants to discuss lease renewals and changes.
• Produced an average closing ratio of 70%
• Held an average renewal closing ratio of 78%
• Collaborated with property managers to ensure unit readiness for occupancy
• Followed up on leads for potential renters
• Prepared leasing documents for tenants with attention to property standards
• Built rapport with current residents to best deliver personalized service
• Earned “Leasing Agent of the Month” honors within first six months as new agent JANUARY 2016 – MARCH 2018
FRONT DESK SUPERVISOR, GOLD’S GYM
Provided exceptional customer service, exceeding expectations. Greeted every member and guest promptly and ensured that members felt welcomed
• Answered inquiries by phone and in person regarding memberships and services
• Promptly resolved guest complaints in a professional, courteous manner
• Directed the security of retail and concessions
FEBRUARY 2018
CERTIFICATE, CHAMPION SCHOOL OF REAL ESTATE
MAY 2017
GRADUATE, KINGWOOD HIGH SCHOOL
• Proficient in Entrata, Yardi, Onesite, Knock,
Yardi Voyager, towcentric, Dayforce, and
Workday software platforms
• Account Management and Retention
• Virtual Tour Management
• Social Media Platform Management
• Enhancing Vendor Relationships
• Reputation Management
• Driven and Goal Oriented
• Team Productivity Improvement
• Coaching and Mentoring
3
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